[Boutique] e-commerce internship report

This article directory 1 e-commerce internship report 2 e-commerce internship report 3 e-commerce internship report Part 1: e-commerce internship report

First, the basic situation of the internship unit

Company name: xxxxxxxxx factory

Address: Guangdong xxxxxxxx10 xxxxxx02-703 Tel:, xxxxxxx Type: SME

Second, the basic situation of the internship position

Internship position: Taobao Mall xxxxxx flagship store customer service tasks: pre-sale, delivery, packaging, after-sales,

Third, the purpose of internship

I have chosen e-commerce, and as an Internet industry that keeps pace with the times, social practice is of course essential. Only by participating in social practice can our expertise be put into practice. A comprehensive understanding of the operational processes of e-commerce, if not participating in social practice in a timely manner, will be out of touch with the industry. Take the Taobao platform, today's rules may change tomorrow. There will be changes every day, and there will be many new operational rules and operational tools. These are all we have to learn. The book knowledge that is learned in school is not enough in the real world. Therefore, every student in school must participate in social practice and improve oneself.

I hope that through this internship, I will have a better understanding of Taobao Mall, learn more about the paid promotion, skillfully use the front and back operations of Taobao Mall, and have a deeper understanding of the position of customer service, and more direct contact with this. industry.

Fourth, the specific work content of the internship

Open the computer at 9:30 every day, board the customer service, wait for the customer's consultation, the general customer wants to buy the company's products will contact us through Want Want, to understand the detailed attributes of the product and the discount activities, what customers have asked us to sell The former must give customers a clear explanation. Although online shopping is very convenient, since it is not important to see the merchants and goods, honesty is very important. How to eliminate the alert in the hearts of customers is also very knowledgeable. I think All transactions are based on honesty, so in answering the customer's concuse, you must prepare a clear explanation. This process is very important. A small mistake may result in the loss of a single business. . Dedicated discounts and gifts are also an important factor in the transaction of a business. This is also a way of online marketing. In this internship, it also gave me a new understanding of online marketing. .

Open the Sold Baby page and view the day's order. Check the payment has been waiting for delivery, see if there is any special need to re-note, according to the freight quote provided by the contract courier company, see if the courier can be sent, make an estimate, insert the flag, remarks, must be careful, to avoid mistakes.

Orders are made on time every day at 3 pm. Open Taobao Assistant, log in, download the order of the day, select the corresponding courier company in the original order, send the courier number by handwriting, and print out the customer order to be sent out. Then, according to the printed order, the goods are stocked, the corresponding goods are packaged, and the express list is glued outside the corresponding package.

At 5 o'clock in the afternoon, after picking up the good goods, click on the delivery in the Taobao background. And inform the customer "Pro, hello, your goods have been shipped, XX express company XXX waybill number, please receive the goods after the first inspection and then sign, don't forget the praise and support for our five points"

After handling the sale, patiently listen to the customer about the damage and answer their questions. Timely summary to the daily customer doubt summary table, according to the serious situation of the problem, classification, processing in order of time. Reissue the goods, promptly note the waybill number and date to the Taobao system background and inform the customer. Order the warehouse in time, arrange the courier to send the reissued goods or parts to the customer. Upon receipt of the customer's return, it is also necessary to open the inspection in time and contact the customer.

V. Internship experience and harvest

After this internship, I am more familiar with the work of my customer service. The speed of responding to customer consultation, the speed of typing, and the speed of solving after-sales have all improved.

Responsibility

In fact, when we first arrived at the company, we did not realize that the work should be meticulous. Every day, we should check the goods when we arrive, until we have lost goods for 2 consecutive days. We realize that the work must be meticulous, daily purchase, Shipments must be counted. Do everything in your heart and do your work carefully. Checking the goods every day can better reduce the situation of lost goods, and we have a deeper bottom. The internship in the unit is different from the school. In the school, perhaps we have done something wrong. The teacher will point out that we can correct it, and we will not criticize us. We all understand and tolerate us. However, internships in companies are directly linked to economic benefits. The company has strict rules and regulations, and we are responsible for every mistake of our work. Only when you really work, will you feel what responsibility is, responsibility is so heavy, so we must be more and more cautious about work.

Hard work

Soong Ching Ling once said, "Knowledge is derived from hard work. Any achievement is the result of hard work." Our five customer service, which I am the pre-sales customer service, is also the dispatcher, to deal with A bunch of goods to be shipped the same day. This is the afternoon of my working day. People in other departments of the same office often laughed and said to me that the little man is really a man! Although I have a thick arm and muscle in the internship, I am very happy. Whenever someone else looks at me carrying a big box of goods, I say, "This little man is very powerful." Actually, I am biting my teeth and saying goodbye to myself! Hard support!

Learn to persist and find your own goals

Whenever there is an after-sales problem, it is always the most annoying time. The more goods we send out, the more after-sales problems there are.

Every time there is an after-sales problem, the customer's attitude will not be very good. They will constantly complain, sometimes even roar. But as a customer service, you must smile and welcome people. This is my daily work as a Taobao customer service, rich in content. A little hard, very fulfilling. I have done everything I have never done before, and the content is basically the same every day. For a long time, many people may get bored. But I still stick to it. I have been looking for a target for myself. I often give myself some tests. I will deal with the time required for an after-sales service as soon as possible. How long does it take to get a package at the fastest time? Wait a minute! This will make you motivated, and you will have a sense of accomplishment every time you complete your goals.

Facing industry pressure

Because every customer consultation, they have invested in the cost. Especially like Taobao Express and Taobao, diamond booths, etc. are all people who use money to buy. Every time a Taobao user clicks and displays an advertisement on each page, the cost is invested. It seems that the simple Taobao page has a simple daily focus. It doesn't look like it is a small lattice. It is like the city's bus stop sign and roadside poster light card. Many Taobao users may be very disgusted and hate these advertisements, but it is Taobao's numerous merchants bidding and competing.

This is the first time I feel deeply the fierce competition in the Taobao market, as well as the smoke of the commercial war. If you do not invest in Taobao as a Taobao business, it is difficult to survive for a long time. I have also opened a Taobao shop myself. I know that it is not easy to be a small seller. In addition to the daily management of the store, I will continue to lower my price and rely on low prices to get customers into the store. Often the shop is not easy to come in, the buyer has to talk to the seller about the conditions, pick and choose. Moreover, if the store products lack their own characteristics, then it is undoubtedly difficult.

to sum up

I am also very excited to use this practice to truly apply the knowledge I have learned in school. In the school class, teachers are teaching, students are listening, and the theoretical part is the main body. I can master the professional knowledge. I thought that business practice should be able to cope with it, but it is not as easy to imagine in the enterprise. Usually at school, if you make a mistake and come back again, or you can make a change, the teacher will not criticize us and understand our mistakes. But it is not acceptable in the enterprise, because the benefits are the first life of the enterprise. If it is not able to bring economic benefits to the enterprise, the enterprise will fail in the wave of competition. The so-called "reverse the water, do not advance and retreat", enterprises must maintain this kind of competition from time to time, in order to be invincible in the market, Because of this, the company will strictly demand every employee, and every link can't go wrong. This kind of requirement can't be learned in the school classroom. What is needed here is to combine with reality. There is only theory and no practical operation. It is impossible to stand on this paper, so it is impossible to stand on this society, so be careful and careful. This is my summary of this internship.

Part 2: E-Commerce Internship Report

I. Internship purpose

Understand the basic process of e-commerce online trading in the internship, and be able to flexibly use the basic simulation program of e-commerce. Continuously sum up experience in the internship, cultivate your initiative, and improve your independent analysis and problem solving and hands-on ability. Through this practical training to understand the composition and basic operating procedures of the e-commerce system on the Internet, learn the basic operation methods of online business transactions on the Internet, familiar with the electronic transaction process, and conduct network security certification and network. Internships such as road communication tools and online communities have enabled us to initially have the basic skills to operate electronic transactions.

Second, the training content

1. E-commerce B2C, B2B, C2C transaction type operation internship; 2. Use FrontPage software to create personal web pages.

3. Golden abacus full e-commerce platform and enterprise e-commerce application lectures III, internship harvest

Through one week of e-commerce training, through the simulation of personal e-banking on the computer, the various registrations of corporate banks, the registration of merchants and personal information in B2C, the filling of corresponding information in B2B, the simulation of C2C Trading, logistics company operations, EDI basic operations and other basic information entry. At the same time, make your own personal website and make detailed inquiries about relevant materials.

First, register your own personal mailbox in this software. Because any email and information confirmation requires it, he is an indispensable part of this simulation training. The second part is to fill in the relevant information of your own personal bank, which is conducive to the registration of the company's online banking, but whether it is an online personal bank or a corporate bank, it must pass the CA certification. If not, you can not carry out other basics. Operation, in fact, CA certification is an essential identity for you to enter the mall for trading. The main function of the online banking module is to simulate the online banking system and provide us with a simulated online banking website. Let us learn about the application and payment process of electronic payment accounts, personal online banking and corporate online through experiments. The bank's account management, deposit business, transfer business, account inquiry and other services enable the entire e-commerce teaching system to simulate the online payment process and account management process.

Whether in real life or online trading, the security of transactions is required. Only in this way, the market will be more perfect, especially online transactions require online security. The importance of e-commerce security is self-evident, and security issues are the biggest obstacle to e-commerce advancement. To create a reputable, safe and reliable trading environment, more enterprises and consumers can support e-commerce. Otherwise, consumers will not trust online transactions. E-commerce can only be "water flowers, mirrors in the moon." Therefore, network security has become an important part of e-commerce. In this module simulation, we understand the concept of CA certification, and provide the application, installation and use of various security certificates, so that students have a deep understanding of e-commerce security issues and related technologies.

After the basic information is confirmed, the relevant B2C, B2B, C2C related transaction processes can be carried out, how to release the company's products, and at the same time attract relevant personnel and manufacturers to purchase the company's products, and reach a deal, here Need a lot of programs. In B2C, we started to open stores, apply online shopping, and backstage inventory management. We can conduct B2C business operations in a complete simulation environment, so that we understand the business process of online stores and Back-office operations, maintenance, management and other activities. And, in B2C, it contains both consumer and merchant roles, so we need to register two identity information and simulate the related transactions.

In fact, any company, unless he has a certain scale, will have its own logistics company. In fact, most of the manufacturers rely on external logistics companies to distribute the products of the company. Therefore, this requires the company and the logistics company. The corresponding agreements and distribution requirements ultimately meet the needs of consumers. In fact, logistics and distribution under e-commerce is informatization, modernization, and socialized logistics and distribution. It means that logistics and distribution enterprises use networked computer technology and modern software systems and advanced management methods to meet social needs. The land and trustworthy places complete a series of links such as procurement, storage and distribution of goods according to user requirements. Without modern logistics management, no matter how convenient the e-commerce is, it will still be the best. Therefore, it is crucial for manufacturers to choose their long-term strategic partners.

In this e-commerce simulation training, we learned about the basic operations of various online information, and learned a lot of things that are not in the books, but we also learned more about e-commerce through this training. Importance, and the importance of e-commerce in life in modern society. At the same time, we will make relevant personal websites to make them more aware of the process of personal website production. Through the full e-commerce platform and corporate e-commerce application lectures, we will let these college students understand the corresponding social needs and provide corresponding services for our future employment. The proposal is conducive to our better positioning and has a better development platform.

Part 3: E-Commerce Internship Report

In accordance with professional arrangements, we conducted a one-week e-commerce internship. There are many substantive operational skills in the internship. During this internship, I learned more about and familiarized myself with the e-commerce process and gained a lot.

Let me first explain my experience in this internship.

The content of this training mainly includes: B2C, B2B, C2C, e-banking, internet marketing, e-mail, online documents, CA certification, electronic data interchange EDI and a series of operational procedures.

We mainly operate on the simulation platform of the e-commerce training room. Whether it is B2B or B2C transaction mode, there are foreground and background points. The front desk is a platform for customers to operate. Customers can register as members, online shopping, online banking account opening, e-wallet, digital certificate registration and acquisition, and electronic contract signing. The background management system is only available to website administrators. It can fully manage and operate the front-end shopping website. Through the operation of the back-end system, we can understand and participate in the e-commerce operation and management process, which helps us to practice our knowledge. The main modules of the background management system include: system management module, daily business module, comprehensive query module, report management module, month-end processing module, system help module and so on. The procurement business management mainly provides various management of procurement, such as filling in the purchase order, confirming the purchase order, and purchasing and warehousing. Approval of e-wallets and corporate digital certificates.

In addition, we also participated in the lectures of the Golden Abacus Company. This lecture was mainly attended by the manager of the Golden Abacus Company. It mainly understood the status of the Golden Abacus Company and the current employment situation. The Golden Abacus Software Co., Ltd. was founded in December 1992. Headquartered in Chongqing, China, it has more than 40 branches in Beijing, Shanghai, Guangzhou, Chengdu, Xi'an, Shenyang, Wuhan, etc. It has established strategic partnerships with more than 100 well-known Chinese and foreign institutions, and its business scope and service capabilities can be covered. Around the world, the company is mainly dedicated to providing users with ERP services integrating ERP functions and e-commerce functions through the Internet and mobile communication networks.

In the course of the operation, I feel that my basic knowledge is not solid, there are some technical terms, I don't know what I mean, so it is a bit difficult to continue. This made me realize my own shortcomings, so in the future study, I need not only the training of operation, but also the improvement of my professional knowledge.

Only by learning professional knowledge can you make it faster and easier to learn and accept other knowledge. When I was operating the three online trading methods of e-commerce "B2B", "B2C" and "C2C", I felt that it was not an easy task to do these operations, because every detail of the operation was done. It is very important that you can't complete the transaction with a few mistakes. This made me have to carefully operate each step until the final transaction is completed.

In the e-mail service, the most important is the application of e-mail: personal data, password modification, e-mail operation: mail browsing, writing, CC and deletion. Online banking also has only three content, online banking service application, online banking back-end management and online banking services. The content is at most the three-in-one mode of e-commerce, and there are many contents, but it is quite easy to operate, as long as you can do it one step at a time. These three modes are to let us master the whole process of business and consumer transactions, including: consumer online shopping, B2C background initialization, store manager business and other operations. We must also master the whole process of corporate transactions and master the whole process of auction, skilled front desk member registration, customer complaints, novices, service centers, new shelves, daily beats, product recommendations, auction hotspots, featured auctions, etc. Some log records, member management, group settings, auction catalog settings, and auction merchandise management. The hardest part is that this is the hottest thing for me, but fortunately, everything is known, it is not difficult, and everything is difficult at first. It seems that it is not bad at all.

Through this training, let me know that e-commerce is a new form of business transaction that comes with the development of network information technology and the popularity of computer applications. This new type of international trade has been accepted and used by more and more countries and different industries with its unique advantages. This emerging trade approach poses a serious challenge to a series of laws, regulations and requirements, such as the conditions for the establishment of contracts, the validity of contracts, the payment methods, and the transfer of bills of lading. The current laws and regulations have been unable to meet the needs of e-commerce development, hindering the normal development of e-commerce. Therefore, it is necessary to establish a set of necessary laws and regulations and common business rules for e-commerce, and provide a legal basis for the action of e-commerce to promote the better development of international trade.

Practice the truth. The training time of one week is very short, but I have a lot of new things. These things bring me new experiences and new experiences. Every classmate can say that he has encountered difficulties in the course of training. In particular, sometimes when the results of the operation are not achieved, the accompanying pressure and the clueless thoughts often plague us, and it is precisely because of this that I have a clearer understanding of my abilities. Through this training, I realized that to learn e-commerce well, we must pay attention to the combination of theory and practice. The theory is important, but the training operation can enable us to master this knowledge more quickly. The school gave us this training opportunity, blending our knowledge from both theory and operation, paving the way for our study and future work. Therefore, I firmly believe that as long as I use my heart to explore, I will try bravely. There must be more gains and inspirations, so that we can accumulate more knowledge and valuable experience for our future work and life.

After this training, we have a deeper understanding of e-commerce, from written understanding to practical understanding. Our internship has greatly inspired us to understand, so that we will not take a detour in the process of contacting e-commerce. It also gives us a clearer understanding of life and society. Any success has been painstakingly and sweaty, and there are not so many unexpected gains.