[Boutique] hotel internship report essay

This article directory 1 hotel internship report Fan Wen 2 hotel internship report Fan Wen 3 hotel internship report Fan Wen first: hotel internship report essay

Qi Gengyuan Hotel is a three-star large-scale hotel built by Luoyang Normal University to strengthen foreign exchanges. It is the international academic exchange center, foreign affairs activity center, international student and foreign teacher life service center, tourism and hotel management teaching base of Luoyang Normal University, Luoyang. The CPPCC designated the conference reception center. The hotel is located at No. 71, North Section of Longmen Avenue, Luoyang City, a famous historical and cultural city. The geographical position is superior and the transportation is convenient. It takes only 5 minutes to get to the railway station and 25 minutes to the airport. She is in the north of the Yiluo River, Nanwangguanlin and Longmen Grottoes, and is close to the former residence of the Song Dynasty scholar Shao Yong. She is backed by the Luoyang Normal University and has a strong cultural atmosphere and historical heritage. The main building of the hotel has six floors and a building area of ​​more than 8,000 square meters. It integrates accommodation, catering, conference and tourism. It has more than 160 high-end business rooms, 6 multimedia conference rooms, 15 elegant rooms and nearly 400 square meters. 1 hall. It has a number of service departments, including the food and beverage department, the guest room department, and the sales department. It provides high-quality services such as computer Internet access, TV, fax, and online reservation. All the staff of the hotel adhere to the quality policy and service concept of “Guest Supreme, Warm Service, Scientific Development, Create 拙拙耕园‟ Brand”, and sincerely welcome every visitor!

For the service industry such as restaurants, service quality is undoubtedly one of its core competitiveness, and its lifeline. The high level of service quality not only impresses customers, but also lays the foundation for their visit again, and can make customers feel honorable and establish a good brand and image for the hotel. Through the intensive practice of the hotel's study and peacetime, I exercised my sense of service, developed a good habit of keeping the smile in the face of the guests, learned to treat the guests with standard etiquette, and understood the importance of learning a foreign language.

After more than two months of internship, we have a certain understanding of the basic business and operation of the hotel. Although the internship is only a short time in my student life, in the course of my work, I am not aiming at earning a salary, but always serving a college student, especially a social worker. It is not enough to have only one love. What I am learning is a kind of consciousness that serves the consciousness of others. Maybe I don't necessarily work in the service industry in the future, but this kind of concern for others and the contribution to society will last forever. Through this internship, I have a comprehensive understanding of the hotel's organizational structure and business operations, contacted a wide range of guests, and also met a lot of good colleagues and friends, they let me understand the society more deeply, they broaden my The vision also taught me how to adapt to social integration.

During the internship, I had an understanding of the hotel's guest rooms, dining, and entertainment. I also had a perceptual understanding of the rules and regulations of the hotel and the management model. I looked at the capital advantages of the hotel from the perspective of an internship staff; Be the leader

In the era of vigorous innovation, innovation is always the soul no matter what kind of work is done. Hotel work must do a good job of innovation, can not blindly learn others, imitate others, to fully tap their own advantages from their own differences with others, in order to be invincible.

Always adhere to the principle that the guests are always right

Guests are the soul of the hotel industry. Without a guest, the hotel will not exist. What kind of requirements does the phrase "Guests are always right" put forward to the service personnel? Simply put, as a service person, you should remember not to say that the guest is "not right." Even if the guest is actually wrong, you should not say that the guest is "not right." The guest came to "pay for the enjoyment", to accept the service, not to accept criticism. If the service staff criticizes the guest and says that the guest is "not right", the guest will think that this is to change the "buy money to enjoy" to "pay for money" so the service staff should not criticize the guest and say that the guest is "not right." During the internship for more than a month, I have never seen an event in which the Shanxi Grand Hotel and the guests are fighting and winning. Employees have a strong sense of service

Hotel staff are directly to provide services to the guests, employees will be exposed to different grades every day, different natives, personalized service for different objects is the basis for the hotel to improve service quality. Taking the staff of the reservation department as an example, although the employees rarely see the guests, they identify the guests from the voice, then register the reservation, then record the number of times he came to the store, and the hobbies of the guests, etc., all of which reflect the service. awareness. Close contact with various departments

Shun Gengyuan Hotel is a three-star hotel, including sales department, catering department, guest room department, insurance department, engineering department, and human resources department. The links between the various departments are everywhere. For example, many of the various orders under the reservation are cross-departmental, such as team meal orders, baggage orders, fruit blue orders, meal orders, and return orders from the reservation center, all of which need to cooperate and coordinate with major departments. The tolerance between employees, understanding is very good, which department has made mistakes, and other departments should give corrections. The people of Shanxi Grand Hotel always take the hotel as everyone and the department as the small family. Do not remember personal gains and losses, aiming at the interests of the hotel. The basic quality of the staff is high and the professional quality is high.

The training of employees is an important task. The closed military training for the new employees of the hotel not only cultivated the will of the employees, but also the employees learned the basic business skills of the positions, so that they can quickly integrate into the hotel atmosphere after entering the position. The staff of the reservation center has a good oral English level, can handle various events, and can correctly use the marketing techniques to promote the room. These are the embodiment of high professionalism.

Hotel culture is strong

Here, there is a cultural penetration everywhere, cultural expressions everywhere, and culture can be tasted everywhere. In the hotel, management culture, decorative culture, service culture, catering culture, leisure culture, environmental culture, can feel the infection and edification of culture everywhere. In indoor and outdoor decoration, he especially pursues the increase and moderation of green area, while paying attention to the creation of cultural atmosphere and high-grade and reasonable. Use the funds of 10 million yuan to beautify the courtyard to make the layout more reasonable.

The guests are tasting a dish, while the waiter is the lady who introduces the knowledge about the dishes in a sweet voice, including origin, circulation, features, new ideas, etc., which not only adds to the fun of the dishes, but also allows the guests to receive some New knowledge and information make them feel worthwhile on another level.

In the course of the internship, I also learned a lot of knowledge. For example, if you want to have good opinions, you can take the initiative to propose it. Don’t put it in your heart instead of saying it, then you don’t know how to grasp the opportunity, so you will be in Very small status. There is also a matter of doing things, just like in a hotel, there shouldn’t be too much in front of every leader or colleague, so that you will belittle your own worth, and everything will be like this. It may be like this. Train myself.

The above is some of my feelings during the internship process. From the overall point of view of the operation and management of this hotel, I can generally summarize the following shortcomings from my two-month internship:

First, we should change the traditional attitude towards employees. People are the main body of management, and all managers are small and should be grasped. The subordinate relationship in management is only a division of labor, not a relationship between domination and rule; on the contrary, modern management concepts tell us that management is a special service, and managers only have to do a good job at the subordinates to help subordinates at work. In the case of outstanding achievements, managers themselves will have management performance. The management of modern enterprises must adhere to the "three gods", namely: the market, customers and employees! An old employee said to the leader in the hotel's bbs: "Be kind to the staff, be a good leader, remember, you manage Not all machines." I think this may be what every employee wants to say to the leader. Second, the enterprise lacks a spiritual corporate culture that can unite people's hearts. A nation has its own national culture, and a company also needs its own corporate culture. The construction of corporate culture is not optional, but necessary for the survival and development of enterprises. When companies face a variety of challenges, they need to be able to work together and unite to overcome difficulties. For those enterprises that have not carried out corporate culture construction, they usually have a mess of sand. When they encounter things, they will think about each other's thoughts. No one really thinks seriously about the development of the company. In other words, they do not integrate themselves into the enterprise. Among them. It can be seen that the construction of corporate culture is a necessary guarantee for the survival and development of enterprises.

Third, enterprises lack an effective incentive mechanism and promotion system. Excessive focus on material incentives in hotel incentives ignores spiritual incentives. In fact, in addition to the traditional reward and punishment incentives, there are many incentives that our managers should learn from. Sometimes the leader’s smile or an appreciation for the employee is better than rewarding him with a salary increase!

I am grateful to the school and the internship unit for giving me the opportunity to do this internship. This internship gave me a chance to exercise and let me broaden my horizons. . In the future, I will continue to work hard, continue to learn, enrich my knowledge, and improve my overall ability. Finally, I would like to thank the hotel for providing such an internship opportunity, thanks to the help of the teacher, and wish the hotel a better and better.

Part 2: Hotel Internship Report Fan Wen

When I entered the university, the employment problem always seemed to be around us and became a topic that could not be finished. In today's society, the big-character posters at the job fair always write “there is experience first,” but how much of our social life experience can be in the campus? In order to expand their knowledge, expand and socialize. Contact, increase the experience of individuals in social competition, exercise and improve their ability, so that they can truly enter the society after graduation, be able to adapt to changes in the economic situation at home and abroad, and be able to live well in life and work. To deal with all aspects of the problem, I started my social practice this semester - into the Haining Star Hotel in Xining.

Practice is to apply the theoretical knowledge we have learned in school to objective reality, so that the theoretical knowledge we have learned can be useful. If you only learn not to practice, then what you learn is equal to zero. Theory should be combined with practice. On the other hand, practice can lay the foundation for finding a job in the future. Through this internship during this time, I learned something I couldn't learn at school. Because of the different environments, people who come into contact with things are different, and what they learn from them is naturally different. Learn to learn from practice and practice from learning. Moreover, China's economy has developed rapidly and joined the WTO. The domestic and international economies are changing day by day. Every day, new things are emerging. When there are more and more opportunities, there are more challenges. The day before yesterday, I just learned. The knowledge that has arrived may have been eliminated today. The more China's economy is connected with the outside world, the higher the demand for talents. We don't just learn the knowledge we have learned in school, we must continue to live from life. In the practice of other knowledge in the middle school, we will continue to arm ourselves from all aspects in order to stand out in the competition and express ourselves.

I worked at the hotel for a month, which really deepened my impression of the service industry. Originally thought that the hotel is not the place to eat and sleep, what is too much too much attention. But this month changed my opinion, let me have my own opinion on this line from the bottom of my heart, not the simple one I saw from the outside world.

The hotel is generally divided into the front hall, the guest room department and the restaurant department. At the beginning of the hotel, the first step is to enter the store and accept the store training. The procedures for entering the hotel are quite complicated. First, I went to the training department to put the baggage, and then went to the personnel department to go through the formalities, get the badge, the employee handbook, the meal card, the new employee's entry training table, and the key to the room department's work clothes and locker room. The person in charge must sign on my registration form. After all the work, the supervisor took us to visit the hotel's internal layout and introduced us to the general situation of the hotel. Then we handed us over to the special trainers to explain the general business and introduce some service skills. When we were training, the trainers let us take care of the hotel's recipes, and we must master and understand the hotel's signature dishes and general cuisine in these few days.

For the service industry such as hotels, service quality is undoubtedly one of the core competitiveness of the company and the lifeline of the company. The high level of service quality not only impresses the customers, but also lays the foundation for their visit again. Customers are more honorable and establish a good brand and image for the company. During the internship, we saw that hotel leaders attach great importance to the improvement of service quality. Even for our short-term interns, they must undergo strict etiquette training before they can be employed. Follow-up training and guidance for old employees to continuously improve and improve their business quality and level. Department managers and supervisors often say to us: "Your every move represents our hotel, your image is the image of our hotel." "Guests will never be wrong, only the wrong ones will be us.". Only the sincere service will exchange the smile of the guests. "Sincere service is exchanged for the guests' praise. As a service staff, the guest's praise is The best reward for us.

As a service person, our relationship with our customers is the relationship between the director and the guests. When guests enter the hotel, we must do our best to the landlord, do our enthusiasm and provide services to them. The omnipresent in the hotel is service culture, ceremonial culture, regional culture, food culture, culture of relief, etc. All the staff in the hotel are masters. All the guests come to the hotel will produce more or less to the hotel and the hotel. Dependence, in addition to receiving culture or knowledge in the process of receiving services, they also seek help from hotel people when they encounter difficulties. Therefore, we can say that the hotel is a place full of culture and knowledge. Therefore, people working here must be more knowledgeable, cultural and conservation. The guests are tasting a dish, while the waiter is the lady who introduces the knowledge about the dishes in a sweet voice, including origin, circulation, features, new ideas, etc., which not only adds to the fun of the dishes, but also allows the guests to receive some New knowledge and information make them feel worthwhile on another level. Left a good impression, naturally not afraid of no repeat customers.

Being a waiter is easy. It is difficult to be a good waiter. It is not only the customer's approval, but also the recognition of other waiters and your superiors. We must always maintain a cheerful and happy mood, emotions can be contagious, let others feel your happiness, your happiness, your optimism will also be impressed; work in the hotel can not be too lazy, their own things are done, When you see someone else's busy head, you must give some help, and naturally others' feelings for you will be raised to a higher level. The hotel is equivalent to a condensed society. You can meet people of all kinds, we like, hate, or even shame. At this time, our mentality needs to be adjusted. Come here, they are all the same, all of us. It is our responsibility to provide satisfactory service to our guests. Therefore, the hotel needs to have a function that can provide guests with as much convenience as possible by virtue of the landlord's identity. And we assume the identity of the landlord.

During the training, the instructor told us to do this career, not only with enthusiasm and smile, but also with fast eyes and flexible legs. Ask us to be careful and serious. Also, when you are working, don't just stare at one place. You have to look at the eight sides and listen to the four sides. Maybe there is a customer who needs your help, but you ignore it.

After the actual application of these months, we have a certain understanding of the hotel's operation and operation, and benefited from the practice. I learned a lot of skills in practice, including communication skills, communication skills, sales skills; experienced the importance of hotel management and the rational use of human resources, gained a lot of valuable experience; learned about its own shortcomings, summed up experiences and lessons. In the future study life, I will clarify the direction of my efforts, constantly increase my self-improvement, and lay the foundation for planning my career in the future.

With the rapid development of the social economy and the continuous improvement of people's living standards, the hotel industry has achieved rapid development. Although the size, grade, service level and management quality of the hotel are uneven, but from the development of the hotel industry and economic benefits in recent years, the larger the scale of the hotel, the higher the grade and the better the service quality, The higher the operating efficiency. Because with the development of the economy, people's moral quality and spiritual civilization are constantly improving. At the same time, the demand and requirements for this industry are getting higher and higher. Therefore, the higher the number of hotels, the more guests are. This reflects that the hotel service industry has become an important window of social civilization.

In any corner of the hotel is a courteous service staff, standardized operation, professional smile, courteous attitude, so that guests are free from the ceremonial culture. Individuals in society are always influenced by the surrounding people. The so-called people are divided into groups. The ceremonial culture not only enhances the quality of the hotel, but also affects the guests beneficially and enhances the quality and conservation of the whole society. When you arrive at a new location, you can't wait to learn more about the local culture, customs, and landscape features. The hotel people should be very familiar with this. The hotel is just a single building. Only in the context of the region, he has a rich heritage and a cultural background. For foreign guests, they come here or for the landscape features of this place, or for business, basically do not come to a separate accommodation. Therefore, the hotel needs to have a function that can provide guests with as much convenience as possible by virtue of the landlord's identity. For example, introduce local tourism resources, such as the direction of the local business office. In this way, the hotel really becomes a window for the local to communicate with the outside world. There is also a kind of “solution culture”, which is the ability to help customers solve problems. The golden key culture is typical, satisfaction and surprise, and accomplish impossible tasks.

In just three months, in the blink of an eye, we will soon end our internship process. Looking back, there are some nostalgia, the manager’s teaching guidance, the gentlemen’s gentle smile, and the waiters who have served with us have worried me. memorable. The internship laid the foundation for me to step into the society. It was a platform that I crossed from school to society. Because of their guidance, I successfully completed the internship. After this internship, I learned to study hard and earnestly, learn how to treat people, and on the road of life, I will see the rainbow without storms. In the future, I will cherish every opportunity, courageously challenge myself and improve myself. Mature yourself.

Part 3: Hotel Internship Report Fan Wen

First, the main content of the internship.

After two years of study at a business school, I fully realized the importance of practice. I decided to go out with my family to go to the Harbin office in Guangzhou to study and learn the Northeastern cuisine to strengthen theoretical knowledge and practical experience. I am in the kitchen, it is a load. It is roughly cut into small materials, placed on the plate, carved, to ensure the beauty and hygiene of the dishes. Second, the performance of the work in the internship.

Active work when going to work, try to make the dishes beautiful, do not go to the chopping board to practice the knife when there is no food, practice the spoon on the stove, and maintain an optimistic attitude. We will go off work for three hours at two o'clock in the afternoon. At that time, I will go to the bookstore, read through the books, and increase my knowledge. The relationship with colleagues is quite harmonious. I have made a few good brothers and formed a harmonious society. It is not a triad of the underworld. I will eat together one day after I have paid my salary every month. It will also enhance my feelings and relax my mind. At work. Our head chef is not very strict with me. Some things are also talking to me in a tone between friends. He is one of the people I respected at the xx hotel. Manager Zhao of the unit is also good to me, laughing all day, but he may be because of some things, I think that my temper has some temper, I think so, I also try to get rid of this bad problem. In general, I feel that my performance should be medium to upper! Oh! Third, the experience, gains, internship work perceptions, feelings.

After a short year of internship at xx Hotel, I realized my inadequacies in cooking skills, personality, work experience, etc., and gradually improved in my work. It was equivalent to a deep processing of me, and I went back to the pot again. Once again, it made me more mature. I also deeply understand the hardships of my parents' work, and I also miss and love my hometown. I also met various people of various kinds of work in Guangzhou. I am very helpful, hard-working, hard-hearted, bitter, and bragging. I have had disputes with them and I have revealed my true feelings. Looking back now, the scenes of the past are like a passing sight. Most of them are just passengers in life. Only a small part will make me buried deep in my heart and never forget it!

Because xx hotel is operating Northeastern cuisine, I am also a native of the Northeast, which further deepens my understanding of Northeastern cuisine. Northeastern cuisine refers to cooking cuisines in the northeast, including Heilongjiang, Jilin, Liaoning, and eastern Inner Mongolia. The characteristics of the northeastern cuisine are high price, large amount of materials, wide range of fire, full of fire, and strong flavor. I think xx hotels should add some coarse grains to the staple food. Because of the simple processing, the whole grain preserves many nutrients that are not in the fine grains. For example, carbohydrates are lower than fine grains, contain more dietary fiber, and are rich in B vitamins. Eating whole grains has become a fashion nowadays. Hot dishes should be added with a few more northeastern dishes, such as dog hot pot, pig dishes, Oden, and corn. Because the dog meat eats cold in winter, eats summer heat in summer, nourishes and strengthens the body, and prolongs life. Killing pigs, Oden, etc., is also a long-standing, long-lasting Northeastern dish that has been tested by history and the public.

Fourth, there are problems.

I am still not active enough to deal with the problems of study and work, and I can't better invest in study and work. Some of the characters are easy to dry, and you can't face some problems with your normal heart. I will continue to sway and deepen my qualities in all aspects. My first five-year plan is to achieve the main stove of a three-star hotel and have 200,000 working capital to lay the foundation for my next five-year plan.

Finally, I would like to thank the teachers of xx City Business School and the teachers of the Employment Office for their help. Thanks to xx Hotel for providing us with such a rare internship opportunity. I wish xx Hotels can be better and better, and the school will be better and better. These are some of the feelings and thoughts of my social practice this year. Please lead the review.