2014 hotel internship summary

Hotel internship summary

In March 2019, I conducted a one-year internship at the Railway Building. After all, this internship was the first time I stepped into the society, facing the noble lobby of the nobles, neat and orderly work, knowing what it would be like to face me. The challenge?

First, the initial harvest

I remember that after three days of short-term training in the office, we basically mastered the basic situation of the hotel and what should be known, and then assigned us to each position, I was assigned to the unique kitchen, to be familiar with this After the general situation of the department, the master began to learn. Some of the theoretical knowledge on books that I had studied in school must be applied to the actual situation, but I believe that if you treat it seriously, you will have unexpected gains!

The first time I was a guest was a wedding banquet. I was really timid at the time. I didn't dare to ask the guests for the request. Later, the master and the supervisor said, we must let go of the "fear" in our hearts, take the initiative to do it, the most important point. It is "diligence"! To be diligent, the brain can move faster, and then every time there is a guest to eat, I will take the initiative to meet, warmly and thoughtfully to serve, with the most sincere smile to meet the guests, I am more full of confidence! Maybe internship in the hotel will inevitably encounter such troubles, what kind of guests will meet, the key is to see how to treat themselves, I want to use a sincere, motivated Heart, no matter what kind of bumps I encounter, I will step on it!

I still remember that the hotel organized a keynote speech about "The shortcomings in my work and how to correct it." I have never dared to express my feelings in my heart. I once dared to express myself in a simple self-introduction. Later, I encouraged everyone. I gave a speech. I was really nervous when I was speaking, but when I saw the students cheering for me, I took the courage to carry the speech to the end! I didn’t care about the results at that time because At that moment, I felt that I had defeated myself. I finally took the first step. It was a stage that belonged to me. No matter what difficulties I encountered in the future, I would not be afraid because I believe in myself!

Second, the comprehensive study of Chinese restaurants

In the year of the unique kitchen, people have a wide range of contacts. From a lifetime, they realized their parents, went to school, met teachers and classmates, and now I went to the Railway Building and met my colleagues, leaders, and Familiar guests, etc., with deeper contact, feel that there are more strangers than people they know, so it is impossible to say that it is not possible to deal with strangers. People in this world live in a circle of interpersonal relationships. Therefore, I gradually realized that if you want to do a good job in a hotel, there are several points that must be met: First, the quality is good, there is a certain cultural foundation, and there must be certain work experience, work seriously, and meticulous. The second is diligence, orderly, and clear-headed. The third is to have certain management capabilities. The fourth is to be able to do it, and is deeply loved by leaders and guests. If you can really do the above, I think you may be a good junior manager, and some people will survive in society and not be too much. In fact, as long as you treat everyone or everything around you with a hot, sincere heart, you can have a clear conscience.

There are a lot of things to learn in the hotel, such as etiquette on the table, dealing with guests, and how to deal with the different requirements of the guests as a three-star waiter. In the Chinese restaurant, the knowledge of contact with this aspect is still relatively large compared to other departments. When we go to a table, look at the guests, some guest words, and some toasts, we will learn a little bit, and some of the more important is the interaction between people, the so-called "for People must know how to respect people. Just came to the hotel, the most contacted is the classmates in the class, and then Liu is in charge, there is a book called "Don’t just do what I tell you, please do what you need to do", it gives to some extent The answer: People who meet the ultimate expectations of leaders often have better career prospects. Now there are more people with introverted personality, and the vast majority of the focus of work is just to perfect the idea of ​​what the leadership has given them. In fact, staying at the hotel for so long, I feel that not only must the leadership be handed over to Your own affairs should also actively consider the issue from the perspective of leadership. This not only solves the problems that the leaders think of, but also actively helps the leaders to think about the answers or solutions. Therefore, it is necessary to truly establish a foothold in society. Know how to be proactive. In the process of internship, watching those passive people being looked down on by leaders, like some activities organized and driven by hotels or some large enterprises, in addition to actively resounding and calling, it is more important to combine practice and immediately Implementation, and some people do what they want to do, there is no sense of the Lord, such people will never receive the attention of the leadership, and there is not much success. When there are some problems, if you want to have good opinions, you can take the initiative to propose them. Don't put them in your heart instead of saying that you don't know how to seize the opportunity, so you will be in a very small position. There is also a matter of doing things, just like in a hotel, there shouldn’t be too much in front of every leader or colleague, so that you will belittle your own worth, and everything will be like this. It may be like this. Train myself.

I. Internship positions and content

Hotel catering service

1. Welcome, greeting guests: When all the preparations are ready, you should greet the guests at the door of the private room 15-30 minutes before the reservation. When the guests arrive, they will greet the guests with a smile, knowing the name of the guest to name the guest by name.

2, pull the seat to let the seat: When the guest enters the room, take the initiative to pull the seat for the guest. You don't have to sit down for all the guests, but be sure to serve the ladies or invited guests. If you have children, you should ask if you need a baby chair.

3, send a fragrant towel: put the folded fragrant towel into the fragrant towel, serving the left hand side of the guest. And said: "I'm sorry to bother.... Please use a towel." If you know the guest's name, say: "General Wang, please use a towel!"

4, service tea: fold the mouth cloth into a square placed in a bone plate, put the teapot on the mouth cloth, the thumb is buckled on the pot handle, the other four fingers are connected to the bottom of the bone plate, standing on the right hand side of the guest The hand pours tea for the guest and says, "I'm sorry to bother you....Please use tea." If you know the guest's name, say "Wang, please use tea." Before pouring tea, you must first say "I'm sorry to bother you" to get the attention of the guests, otherwise the guests will accidentally touch the teapot and cause burns.

5. Submit the menu and order food and drinks: Ask the guest if they can order and hand over the menu to the owner. Introduce specials to guests or pick up chefs of the day. Promote a variety of drinks and recommend soft drinks to ladies and children. Ask if you can start the food: For the group's internal banquet or regular customers, the banquet menu may have been prepared in advance by telephone booking, so you can ask the owner directly if you can inform the kitchen to start cooking. If you have VVVIP, ask the owner. Whether to request a meal; if required, if there is a fruit plate, you should inform the kitchen to prepare "eat" according to the number of people. Also recommend a variety of drinks and drinks to your host.

6, the next menu and wine list: the customer's order of dishes and drinks are opened separately on the point menu. Each one is four-way, one is handed over to the kitchen or the bar, one is handed over to the front desk, and one is handed over to the dish.

7, service drinks: If the guests have special requirements, in accordance with the customer's meaning in order. If you do not ask for it, you will stumble clockwise in the order of the first lady, the guest and the master. When pouring wine, the bottle must have a balance. Don't finish it all.

8. Serving service: When serving, you should serve the dishes in a sparsely populated place, or choose the location of an unimportant guest. When you put the soup on the table, ask the owner if you need to divide the soup. For the meal-dividing guests, each time you want to order the dishes after the dishes are served, give the guests a show and divide them by the number of people. Give each person a dish name when they serve, and ask the guest to use it slowly. After all the dishes have been finished, please explain to the guests: "Your dishes are all ready, please use them slowly!"

9. Meal service: every two cigarettes in the ashtray will be replaced once; the tea will be poured in time; the guest will replace the bone plate after eating more food with bone or skin; replace it before the fruit plate; When you drink alcohol, you should immediately hold the bottle to prepare for the renewal; when there are VIP guests and the number is large, there must be at least two waiters in the room; if the drink is finished or immediately finished, ask the owner immediately. Do you want to add more.

10, checkout: the group's internal high-level can go to the front desk to sign, but pay attention to remind; normal guests checkout, go to the front desk to get the bill to the owner, do not report the price in front of everyone. Look for the right opportunity to ask the guests for meal satisfaction and give feedback to the service manager in a timely manner.

11. Pulling the chair to drop off the guest: When the guest gets up and wants to leave, he must go up to help the lady or VIP chair, then go to the door of the private room to say goodbye to the guest, and thank the guests for coming. Then check the desktop for the fastest drop of items.

12. Post-meal finishing work: tidying the chair and cleaning the floor; receiving the table: firstly fabricating the cloth, fragrant towel and other linen products, then collecting the glassware and other glass products, and finally collecting the porcelain products, and transporting the various dirty dishes to the wash. In the bowl, remove the glass turntable from the table and remove the dirty tablecloth.

Third, the internship harvest and experience

Work is a kind of beauty and a kind of happiness. When I presented a warm smile to the guests, I heard the guests thank you; when I took the sewing kit and put the buttons on the buttons, the guests showed a satisfactory smile; when our service received the guests’ praise and praise to the hotel.. .... My heart seems to have blown through the spring and the wind, warm and cozy. Our work is a beautiful career, gaining happiness in our work, earning respect in our smiles, and experiencing life in an internship.

Internship harvest

1. Improvement of service awareness

For the service industry such as hotels, service quality is undoubtedly one of the core competitiveness of the company and the lifeline of the company. The high level of service quality not only impresses the customers, but also lays the foundation for their visit again. Customers are more honorable and have established a good brand and image for the company. Through the intensive practice of the training organized by the hotel and the peacetime department, I exercised my sense of service, developed a good habit of smiling at the guests, learned to use standard etiquette and courtesy, and understood the importance of learning a foreign language.

2. Improvement of service level

After more than six months of internship at the hotel, we have a certain understanding of the basic business and operation of the hotel. Courtesy is a concentrated reflection of the comprehensive quality of a person. The hotel is even more so, dare to speak to people and say hello to others. In the process, we must do three things: the mouth is coming, the eyes are coming, the gods are coming, and one can not be less. For the guests' requests, we must do our best to satisfy them. Although some things are not our responsibility, we must try our best to help them. Even if some requirements are unreasonable, we must reject them in a euphemistic tone and help him find other solutions. method. The most impressive thing is to serve the Japanese guests of the hotel. They usually don't speak English very much, so we have to guess what they want to do from their actions and words and quickly help him. For example, when a guest speaks AIRPORT in English, it is necessary to guess that he is thinking of the airport. If we want to arrange a free drop-off service, we will provide them with a travel reservation form and accept his information and then submit it to the supervisor. Arranging the car.

1. Hotel service industry is a window of social civilization

With the rapid development of the social economy and the continuous improvement of people's living standards, the hotel industry has achieved rapid development. Although the size, grade, service level and management quality of the hotel are uneven, but from the development of the hotel industry and economic benefits in recent years, the larger the scale of the hotel, the higher the grade and the better the service quality, The higher the operating efficiency. Because with the development of the economy, people's moral quality and spiritual civilization are constantly improving. At the same time, the demand and requirements for this industry are getting higher and higher. Therefore, the higher the number of hotels, the more guests are. This reflects that the hotel service industry has become an important window of social civilization.

2. Service quality is the core of hotel management

The service quality of the hotel is the central work of the daily management of the hotel. All employees must have quality awareness, and managers must establish a service quality concept. Only by firmly rooting in the quality concept can we truly regard quality as the lifeline of the company in daily management. The quality of service refers to the degree to which the services provided by the hotel adapt to and meet the needs of the guests. It must have material applicability, such as the quality of the facilities and equipment, the quality of the dishes, and the spiritual applicability, such as good. Hotel atmosphere, service labor, staff mental state, etc. The higher the service value of the service is and the more the customer needs, the better the service quality; otherwise, the worse the service quality. To improve the quality of service, we must improve the quality of the value of the service. The quality of hotel services is improved and the quality concept is a prerequisite.

3. Hotel culture is the soul of hotel management

The hotel is omnipresent in service culture, ceremonial culture, regional culture, food culture, culture of relief, etc. All the staff in the hotel are masters, and all guests coming to the hotel will produce more or less to the hotel and the hotel. Dependence, in addition to receiving culture or knowledge in the process of receiving services, they also seek help from hotel people when they encounter difficulties. Therefore, we can say that the hotel is a place full of culture and knowledge. Therefore, people working here must be more knowledgeable, cultural and conservation. The guests are tasting a dish, while the waiter is the lady who introduces the knowledge about the dishes in a sweet voice, including origin, circulation, features, new ideas, etc., which not only adds to the fun of the dishes, but also allows the guests to receive some New knowledge and information make them feel worthwhile on another level.

In any corner of the hotel is a courteous service staff, standardized operation, professional smile, courteous attitude, so that guests are free from the ceremonial culture. Individuals in society are always influenced by the surrounding people. The so-called people are divided into groups. The ceremonial culture not only enhances the quality of the hotel, but also affects the guests beneficially and enhances the quality and conservation of the whole society. When you arrive at a new location, you can't wait to learn more about the local culture, customs, and landscape features. The hotel people should be very familiar with this. The hotel is just a single building. Only in the context of the region, he has a rich heritage and a cultural background. For foreign guests, they come here or for the landscape features of this place, or for business, basically do not come to a separate accommodation. Therefore, the hotel needs to have a function that can provide guests with as much convenience as possible by virtue of the landlord's identity. For example, introduce local tourism resources, such as the direction of the local business office. In this way, the hotel really becomes a window for the local to communicate with the outside world. There is also a kind of “solution culture”, which is the ability to help customers solve problems. The golden key culture is typical, satisfaction and surprise, and accomplish impossible tasks.

In just one year, in the blink of an eye, we quickly ended our internship. Looking back, there was some nostalgia, the teacher’s teaching guidance, the gentle smile of the foreman, and the waiters who served with us all made me unforgettable. . The internship laid the foundation for me to step into the society. It was a platform that I crossed from school to society. Because of their guidance, I successfully completed the internship. After this internship, I learned to study hard and earnestly, learn how to treat people, and on the road of life, I will see the rainbow without storms. In the future, I will cherish every opportunity, courageously challenge myself and improve myself. Mature yourself.

Through this internship, I learned a lot of things that I couldn't learn in class. It seems that I am mature at once, I understand the truth of doing things, and I understand the meaning of learning, the preciousness of time, and the true meaning of life. I understand that life can't be all smooth in life. Just bravely face every station in life! This makes me clearly feel the burden on my shoulders, see my life direction, and let me realize the secret. Work should support a careful and serious work attitude, have a peace of mind and a spirit of shameless questioning, no matter what happens, always think about it, listen to other people's suggestions, don't be too irritated, do things for yourself. Responsible, don't make promises easily, promise to work hard to cash. The unit has also cultivated my practical hands-on ability, increased practical experience, and has a new beginning for the actual secretarial work, and better accumulated experience for our future work.

I know that work is a passionate career, and I want to maintain a consistent quality spirit and hard work. I think it's important that during this internship, I first truly integrated into the society. In practice, I learned that the society has mastered some skills to interact with people. In the second period, I noticed how the seniors interacted with the superiors. Communication, how to deal with the relationship. Taking advantage of this rare opportunity, it has also opened up its horizons, increased its knowledge, and laid a solid foundation for us to move further into society in the future.

During the internship, I was absent from the end for no reason. I am diligent and eager to learn. Modest and cautious, listen carefully to the guidance of veteran comrades, and listen to the work suggestions of others. I can carefully observe, experience, think independently, and comprehensively analyze, and work hard to learn to apply the knowledge learned in the study to the actual work, try my best to combine the best state of theory and practice, and cultivate my dedication. Spiritual and hardworking work style. Also cultivated my patience and quality. Being able to obey the command, get along with colleagues, respect the leadership, work conscientiously and responsibly, have a strong sense of responsibility, and be able to complete the tasks with quality and quantity. And always adhere to a principle: either do not do, do it to do the best.

The one-year internship was over. I learned a lot of knowledge that I couldn’t learn in class during the one-year internship. The benefits are very low. Now I have a summary of the work in this year’s internship.

Recalling my work during this period is not satisfactory. I have thought about this, learning experience is naturally a factor, but more importantly, the change of mentality has not been done. Now that I have discovered this shortcoming, it should be fairly timely, because I understand what it means to work. In the days that followed, I will work in this direction, and I believe that I can erase the "features" that should no longer exist. I am grateful to the teachers for their guidance and teaching during this time.

Hotel internship summary

When I graduated in July 2019, because of the ignorance of my work, I went straight to the streets every day, and once I went shopping, a handsome guy took me. Here, I walked into the hotel service industry, below. It is a personal summary of my hotel internship. I hope that I can summarize my work and hope to help me in my future work.

First, the purpose of hotel services:

1. Service sincerity: Respect the guests, win the trust of the guests, and strive to create a friendly, warm service and environment, so that they feel at home.

2, the pursuit of excellence: "to create first-class quality", proud of the hotel's outstanding brand, strive to find their own "extra-target" in the hotel industry, and strive to make the pursuit of excellence become the hotel service guests and strengthen the management of the pressure and drive.

3. Dedicated to the group: Employees love the company, loyal to the company, and work hard to create wealth for the company. The company cares for the employees, takes care of the employees, and allows the profits to be shared among the employees. Only when the company and the employees are glorified and glorious, the employees have a common goal, condense into a sense of belonging and mission, and work hard to contribute to the enterprise.

4, the guest is supreme: the guests as the center, all around the pursuit of excellence: "creating first-class quality", proud of the hotel's outstanding brand, strive to find their own "extra-target" in the hotel industry, and strive to make the pursuit of excellence become hotel service guests and strengthen The pressure and drive of management.

5. Dedication: employees love the company, loyal to the company, and work hard to create wealth for the company. The company cares for the employees, takes care of the employees, and allows the profits to be shared among the employees. Only when the company and the employees are honored and shared, the employees have the common goal of condensing into a kind of destination to carry out business activities around the needs of the guests. Our credo is "the guests provide the best.

Second, the impact on itself:

1. Improvement of service awareness

For the service industry such as hotels, service quality is undoubtedly one of the core competitiveness of the company and the lifeline of the company. The high level of service quality not only impresses the customers, but also lays the foundation for their visit again. Customers are more honorable and have established a good brand and image for the company. Through the intensive practice of the training organized by the hotel and the peacetime department, I exercised my sense of service, developed a good habit of smiling at the guests, learned to use standard etiquette and courtesy, and understood the importance of learning a foreign language.

2. Improvement of service level

After more than seven or eight months of hotel internship, we have a certain understanding of the basic business and operation of the hotel. Courtesy is a concentrated reflection of the comprehensive quality of a person. The hotel is even more so. We must dare to say hello to people and say hello to people. In the process of the process, we must do three things: the mouth is coming, the eyes are coming, the gods are coming, and one can not be less. For the guests' requests, we must do our best to satisfy them. Although some things are not our responsibility, we must try our best to help them. Even if some requirements are unreasonable, we must reject them in a euphemistic tone and help him find other solutions. method. The most impressive thing is to serve the Japanese guests of the hotel. They usually don't speak English very much, so we have to guess what they want to do from their actions and words and quickly help him. For example, when a guest speaks AIRPORT in English, it is necessary to guess that he is thinking of the airport. If we want to arrange a free drop-off service, we will provide them with a travel reservation form and accept his information and then submit it to the supervisor. Arranging the car.

In the blink of an eye, one year passed, and I quickly ended my internship. When I look back, I will have a little nostalgia. I know that work is a passionate career, and I want to maintain a consistent quality spirit and hard work. Taking advantage of this rare opportunity, it has also opened up its horizons, increased its knowledge, and laid a solid foundation for us to move further into society in the future.

Hotel internship summary

Hotel Overview:

Haiyue Garden Hotel was established on May 20, 2002. It is located in Dongguan City, Guangdong Province. It is known as the “Furniture Capital” of Houjie Town. It is located in the administrative, commercial and entertainment center of Houjie Town, close to 107 National Highway and Guangzhou-Shenzhen Expressway, only 10 minutes drive from downtown Dongguan, 2 hours from Hong Kong, 35 minutes from Shenzhen, 1 hour from Guangzhou, multi-class luxury shuttle bus to Hong Kong every day, water and land from Fuyong Wharf or Humen Wharf to Hong Kong International The airport is about an hour and the traffic is very convenient. The hotel now has 320 rooms. The hotel adheres to the business philosophy of “customer-oriented, big-oriented”, and strives to build Haiyue's corporate culture, which is the life of the hotel. The goal of the hotel is to become Dongguan. And one of the best and most popular international five-star business boutique hotels in Guangdong Province.

Internship preface

I heard from teachers, brothers and sisters that we will have half an internship time, and our internship time is scheduled for the second half of the second year of the sophomore year. I finally waited for the internship. It can be said that I am eagerly awaiting the arrival of this day. Because we don't want to endure the current theory of this day and night, there is no practical teaching method. Although it is not a happy thing to learn from the brothers and sisters that the internship is not as expected, I still want to understand the mystery. The sweet and sour taste. Combining my overall quality and getting a little bit of information from my brother and sister, I decided to choose the Haiyue Garden Hotel in Dongguan. This is a very ordinary four-star hotel. It is not very large. It is not an international chain, no Sheraton. Hilton, Hyatt is so famous, not so magnificent, majestic, it is just a common shell.

Thought change

When I first came to Dongguan, I felt a great difference. This is not only my own feeling but the 17 people in this line. We came to Dongguan from the landscape of Guilin to the development of the hotel industry. In our imagination, any of Dongguan One place should be a high-rise, majestic hotel. But we are wrong, Dongguan is just a city that is very backward, and the law and order is chaotic. Dragging the tired body, followed the bourgeois clerk to the staff restaurant, looking at the small restaurant, all the dishes on the table are fried noodles, can not see a fritters half a bowl of soy milk, no way, barely fill The stomach, dragging heavy luggage, we were scattered to each dormitory. Open the door, the face is a thick smell, squinting at the nose, looking up, a few weird eyes staring at us "why you guys" on these 5 words, really hurt Our heart, really want to cry without tears. It is conceivable that in the face of a new and simple environment, strange and weird faces, so the thoughts of several students began to shake in the first few days. They want to go back, but they are afraid of the school's punishment, so even though this kind of thought is somewhat suppressed, once the consequences of the outbreak will be unimaginable, the school will not be able to face the hotel. In fact, there is a great sense of loss in my heart. At that time, so many hotels came to recruit interns. I even gave up the opportunity to interview. I have chosen this one. I thought of this hotel industry development city to feel high. An efficient, fast-paced lifestyle, learning the business philosophy of a developed place, in order to lay a solid foundation for future development, never imagined that this would be the end. Although my thoughts are as turbulent as my classmates, I dare not show them because I am a leader. If I break out, the consequences will be unimaginable. I suppress myself and secretly admonish that I must persist in doing a good example. Role, to the school and the unit to submit a satisfactory answer. Fortunately, within a week here, the leaders here have given us great care and support at the beginning, and we are also kindly caring for us, giving great investment in both life and feelings. A little bit, but it is impossible to fundamentally eliminate this extreme loss of emotions and also bury hidden dangers for the outbreak of future events.

Distribution department

First, the department has been allocated well. Some people really like someone to worry. My troubles are much more. Some of my classmates are tempering and crying and arrogant because they don’t have the department they want to go. The desire to escape is getting stronger and stronger. I am worried that this turbulent thought will always There is a fear that their spread will affect the entire team and even affect the reputation of the school. I am working hard with them to do ideological work, and the vice-minister of the Ministry of Human Resources is also trying to give them reason. The ultimate goal is to hope that everyone will not lose face to the school, not to bring trouble to the hotel, through a series of dissuasion and enlightenment, students They finally calm down...

Second, the "front office" is an enviable, a desirable department, and I am very fortunate and helpless to be assigned to this department, facing the requirements of the front office manager can even be said to be a request, I There is no way, helplessly promised to go to the door, although I know that the door girl is really lacking, I also know that we must obey the hotel arrangement, I know that I am a leader, can not take the lead in rebellion, but I still feel psychological Special grievances, especially uncomfortable, I really want to cry, but I never dare to shed tears, even if I shed tears, I think no one will sympathize with me. Because in the eyes of the students, I may be the luckiest, the door girl is also a very good position, when I think of this, I don't want to say anything, I know my pain as long as I know the heart knows. When I thought about going to the lobby in the morning as a college student to open the door for countless guests, I was very upset and even stupid to think of my parents. I really wanted to forget everything and abandon everything. I’m thinking about dragging my luggage back home, but I don’t regret it when I chose this place. If I choose the hotel industry, I should start from the grassroots level. I want to use these as my belief. I said to myself: Persevere, not only must persist, but must be done!

Job work

The day that was originally scared on January 24 came, I am no longer afraid, because I am ready to set my mind. In the next days, I have been quietly dedicated to the guests with a standard standing and sweet smile, in order to make myself more fulfilled, in order to prevent this originally boring work and then lose the original little fun. I worked hard to learn from the director and foreman the knowledge of the Concierge, including car rental, renting umbrellas, picking up houses, temporarily storing luggage, parcels, pick-ups, etc. Sometimes I stand in the lobby, in addition to providing guests with door opening services, I will carefully observe the work of the baggage students, to understand their job responsibilities, and even their most detailed service will never let go. For example: the placement of the luggage cart, the ride of the elevator, the placement of the transported luggage, the orientation of the driving door, etc., are very happy every day, very fulfilling. Although sometimes it is inevitable that there will be a little unhappy, unhappy, but I will try not to put it on my heart, for example: 1 wind is big and cold, in addition to being bitterly cold and sore by the bitter cold wind, sometimes there is no way I can only hold the door handle tightly and I can't relax at the moment. 2 Meet those who have no quality, enthusiasm and greet them with care, 3 nights to meet those drunken guests, you are hand-footed, too late to avoid being flashed and so on. There is so much helplessness in all of this. I don't want to go to my heart. I don't want to tell my boss about it. Maybe he knows, just test me; I don't want to be with me.

I complain about it because they don't understand me; I don't even want to and can't tell my parents about my pain and helplessness, because they will be very sad and even disappointed, but the only thing they can do is "persistence." On February 28th, the manager’s words made me end the internship in the Concierge. He asked me to go to the business center on the 1st. I expected that I would not stay here for three months because he I have always praised my work excellent, but I really didn't expect it to be so fast. "Business Center" can be said to be the place I have been yearning for. I can go today, but I have been very happy all the time. Because this month, I have already buried deep feelings here, and I have already been with my colleagues here. I have formed a profound friendship. The foreman and director here are just like my big brother guiding me to grow up. I am taught to do things, be a man, really have too much reluctance here, but I still...

On March 1st, I finally got my wish to go to work in the business center. In addition to working in this small office of the business center, I have to go to the mall and the executive lounge to work, because it belongs to its jurisdiction, which also means that I There are more things to learn. Fortunately, here, my colleagues are very enthusiastic, very good to me, and I am eager to teach me a lot. Time passed quickly, and it took me three months. After my hard work, I probably got the business center's workflow and the customer service program. In order to understand the hotel more deeply, understand the various departments, and learn more about the hotel, I boldly revealed to the manager that I want to go to the reservation department to learn for half a month. I didn’t hold a little hope, but I was surprised. I expected the manager to agree. I know that this is related to the excellent work performance. No matter what, I am very happy to transfer from the business center to the reservation department. I have spent a full and happy half-month here. Through the help of my colleagues in this half-month. The director of the book has taught me so that I have learned a lot of valuable knowledge about booking and sales. Half a month has passed, which means that our internship time is coming to an end. By chance, through the leadership of the Ministry of Human Resources and my efforts, I gave up the opportunity to go home and spend the summer with my parents. I chose to stay in the hotel for one and a half months, and in this one and a half months I will be able to study in the room department. I cherish this opportunity very much, I am very happy, this is the most tired and hardest part of the hotel. In the face of many people's dissuasion, I am indifferent. I know that everyone is caring about me, I am afraid that I am suffering, but I still can't default on my own incompetence, thinking that it is undoubtedly creating opportunities for failure. I want to try, I am not afraid, because I believe in myself. In the end, I resolutely adhered to my own point of view and started another hard test of internship life.

On July 1st, it was my first day to work in the guest room department. I took off the seemingly noble costumes in the front hall, put on the gray suit called "Aunt", facing myself in the mirror, it seems a bit Old, ugly. I am afraid that I will regret it. I have said to myself innumerablely in my heart: If you can't do this, you must stick to it. If you choose it, don't regret it. Be sure to do it carefully in the room department. That is the most important thing. Going back to the dormitory, I don’t want to move when I am lying in bed. I think that today’s work can only be summarized in three words—hetery, tired, dirty. Lying in bed, I was sore and sore. I thought that I had to drag my heavy body to work tomorrow. I really wanted to cry, but I said to myself: "Can’t cry, cry is weak." So I endure, tears. Just turning in the eyes, so I dragged my tired body every day to fight in this tired job. Every day, except for wiping it, repeating these tasks, although I feel tired and meaningless, my heart is still particularly exciting. One word is "cool" because every day we are racing against time, except in the room department. Outside the room, there are a lot of mixed work waiting for you to do, so you have to speed up. In this way, I spent a month and a half in a hurry. Although there were too many complaints in this one and a half months, too much helplessness, and I lived a hard and boring life every day, I still feel that the harvest is still very big, not only mastered. Room service skills, customer service programs, and closer access to the guests, to understand the living habits of the guests, reflecting the importance of "intimate service, careful service, dedicated service" in the hotel, as well as a one-and-a-half-month internship in this department It has made me a habit of hard work and hard work, and has strengthened my belief that I will not be afraid of being tired or tired after work.

Internship experience

The internship ended like this. Through these seven months of internships in different positions, I have a deeper understanding of the hotel, and I have the opportunity to apply the theoretical knowledge I have learned in the classroom to practice, and initially experience the service. The hardships and difficulties of the staff, but also the joy of harvest. And also have a deeper understanding and understanding of the present and the past of the hotel, and it has a deeper understanding of the business philosophy and cultural construction, and has a certain understanding of the operation and management of the entire hotel industry; In a unit with such a complex interpersonal relationship, I have dealt with how to get along with the leadership and employees, and learned a lot from the leadership, to appreciate their style and their different ways of treating others. Although Haiyue Garden Hotel has some problems in management, it is not perfect, and the corporate culture has yet to be built, but I believe that with the development and construction of Dongguan, with the reform of the hotel's internal management system, Haiyue Garden Hotel will surely rise to the next day and thrive, and also deeply wish that Haiyatt Garden Hotel will be more brilliant tomorrow!

Internship life is not as simple as school life. The teacher’s teachings, the love between the students, are so sincere, and now, we are back on campus, so we can only work harder to learn what we could not learn before. In the future, to adapt to the work, to adapt to the future life, internship, in fact, is a big stage that allows us to exercise more in all aspects of our ability, so in order to show ourselves more on this big stage, seize every minute, charge yourself Let's go!