Summary of internships for bank lobby guides in 2019

Countdown days, from February 18th to today's April 21st, have experienced two months of internship . Recall that when I first came to the Binyang branch, although I was surrounded by strangers and things, my heart was full of hopes and hopes for the future. After experiencing the work of the guides and tellers, the feelings brought to me by each post are really very profound, and only by personal experience can you understand.

From the beginning of the guide, standing in the lobby every day, at that time, the Binyang branch did not have a low cabinet. Every day, people came back and forth uninterrupted. My job is to guide customers. The busy people can’t wait, always hope. I can solve their problems first, one person is caught off guard in the lobby, not to mention a new intern , just a half-baked understanding of each business, remembering the moment you can come, often ask for security and old man Until then, gradually, I became more and more familiar with the filling of various orders, and simply understood some business processes, but I know that this is only the beginning, and I shouldn’t have only learned this in the banking practice !

The boring and troublesome lobby guide life did not let me have any relaxation and discouragement. When I was free, I would do some money. I understand that the skill of counting money is the most basic entry condition for bank employees. Always telling myself as a student at a financial school, professionalism is the most relevant in the eyes of everyone, and my performance should be the best.

On March 13th, due to renovations, a temporary space was set up in the move to the upper floor. At the same time, three low-cabinet personnel were set up, and an online bank was added. On April 1, the online banking credit card was courtesy. The activity started. On April 10th, the self-service machine began to charge off-site. All these measures are tantamount to a crazy online banking, credit card activity, people competing for online banking, Wenzhou merchant card, and my workplace is from the “single counter”. Moved to "online banking", downloaded the certificate, explained the operation of online banking, tried to make a financial transaction, and these things brought me calmness in the chaos, letting the customer wait for the time to be invisible, as a business Busy banks, the high daily customer traffic, we must deal with, how to make customer satisfaction not only to learn solid skills, but also to understand some methods, to grasp the time customers wait for communication with customers is a very good time, Otherwise it is not.

The study at the counter directly touched my future work. When I remembered the first time I went to the cabinet, my brain was blank. It seemed that I was always lost. I couldn’t sort out my thoughts. I don’t know how to make all these movements coherent, the first day. The upper cabinet hits myself a lot, but I know that one day, I have to face it all independently. In the next few days, I have been watching the teacher’s operation sequence next to me, and I also recorded the transaction codes that I usually use. On the notebook, I can look at it at any time. The teacher trusts me very much. I spend my free time and let me go to the cabinet. When I don’t understand it, I will tell me how to operate it correctly. Before the Binyang branch had not set up a low cabinet, the high cabinet staff I also have to deal with some business, for the business of wire transfer bills, I have been difficult to understand its process, although I have learned in the classroom, I can find that everything is from scratch. . As the old saying goes, there is a distance between the book and the actual. At that time, I realized that there is a very large distance between the two. How to cross, how to connect is a top priority for me.

After the low cabinet was separated, there were only 4 people in the high cabinet. There were only 3 people in the second, third, fourth and fifth places, and only 2 people in the weekend. This undoubtedly added the business volume of the high cabinet, and the queued team. From a straight line, I got like a mountain road. During this time, when I was in the cabinet, my thoughts in my mind changed from a blank to a mess. Even though these sounds came in through a layer of glass, I was very annoyed. The teacher told me that I must be calm, my thoughts could not be destroyed by these sounds, and perhaps because of this, my speed has also accelerated a lot. The great man said that "there is pressure to have motivation", I have to pass it.

During the internship , I didn't just have an understanding of the bank's business. The teachers and clients I met also made me understand a lot. As a public-oriented enterprise, the business place is a public place, in which you can understand the helplessness of many teachers and understand the difficulties of customers. From the simplest queuing, why the team is so long, the customer throws all the dissatisfaction to the bank, and they have thought about how many financial transactions are not necessarily solved on the counter, not all business needs to see The current money is true, the bank has a variety of electronic channels, safe, convenient, time-saving and economical. So many advantages have become unsafe, untrustworthy, and will not work in the eyes of customers. Yes, when I downloaded the online banking for customers, I did encounter many problems. Although the computer carrier has already popularized the public's electrical appliances, many people will not use it. Then mobile banking, telephone banking, people's psychology is always afraid. Trouble, but also afraid of learning, even the cash machine that is generally like the air, there are still people who are going to take a hundred-hours of money for a half-hour team, how should the bank people handle it, and the team that has been waiting for so long, Direct rejection is not immune to heart. It can be seen that the queuing phenomenon of the banks is to be satisfactorily resolved on the day when the quality of the people of the country rises collectively!

Of course, the bank has been working hard. When I was a guide, I have heard several people say that the ABC service is getting better now, because they are illiterate, and they are arguing that their business is a complete list. It’s a difficult thing to fill in. When I was just doing it, someone taught me not to help the customer press the card number. If the order is incorrect, the risk is on you. My idea is to avoid the risk as much as possible. It is advisable, but it is not possible for the customer to scratch the scalp for the risk of tens of millions of points. Even if the self-service machine transfers, the risk is small. The system automatically pops up the cardholder’s name when entering the card number, until the last one is indeed For the customer input, first, the self-service team is getting longer and longer. We are helping not only one customer at the time, but also the customers who are excluded later, which can reduce the time for queuing. Second, the risk can be avoided. Why not help?

During this internship , I have a more detailed and profound understanding of my major, and it is also the consolidation and application of the knowledge I have learned in colleges over the past few years. I also have a deeper understanding of the future work.

The journey of a thousand miles begins with a single step. I believe that all this is a process. It is hard to eat and bitter. Although there are still some unsatisfactory places in the current internship , as long as they are regarded as an experience in my life, a test, a hone, I think I can write the sky that belongs to me!