Summary report of post office internship work in 2019

On March 27, 2019, it was the first day of my internship at the post office. I feel that I started to slowly integrate into this system.
When I first came to the Shaying Post Office, I didn't know what to do. It is estimated that this is the feeling of everyone who just started the internship . The strange environment, the strangers, make us some college students who have just stepped into the society. Overwhelmed. But my discomfort quickly disappeared because of my colleagues' enthusiasm for me. The colleagues around me are of the same age as me. Everyone is a lot easier for young people to communicate. They are not "deceiving" because they are here earlier than me. On the contrary, they are very caring for me. After all, what I study at school is theoretical. I don’t know much about the actual operation. The master and other colleagues taught me step by step until I learned. I feel that I have gained a lot during this period of time, including both knowledge and colleagues.
The Housha Post Office is the second branch of Shunyi. There are many villas, communities, industrial areas and units in the surrounding area. There are many foreign friends. The people facing it are high-quality, high-income and high-level, so the task here is more arduous and more diverse. The employee's own business skills, business knowledge, and service level are more stringent. In this way, the requirements of various aspects of the bureau are also relatively large. My subordinates have also been greatly improved. For example, in language expression and body expression, when the user walks into the counter one meter, Say: "Hello! What business do you do?", can't say: "Why?" "What?", "Hurry up, there are still a lot of people waiting for it!" Or talk coldly, ignore it. When users need to handle non-unit business, they must say: "Sorry, please go to counter xx". You can't say: "This can't be done" or "Who should you find someone to go" and so on. Housha is a relatively concentrated area where foreigners live in Shunyi District. There are many foreign friends of different races and ethnicities who come to the post office to handle business. Therefore, English is more common. When the book is used, it hates less because its English is not very Ok, every time I use English with body language to serve them, I think: Although I can’t talk fluently with them, I have to make up for it with my passionate service, when I see them with thumbs up with a satisfied smile When I left, I thought I had to hurry to learn English and try to make them more satisfied when they had foreign friends to handle the business.
In order to become a qualified postal person, it is the basis for being able to handle all kinds of business skillfully. I have summarized the following points through the internship during the period: 1. The files and items must be clearly separated when receiving the mail. 2, must complete a business and do another. 3, do not panic when people are too many, and calm things. 4. No matter what the customer says, they can't argue with them. 5, do things carefully and carefully. 6, the customer to send a large number of items at a time, to be carefully counted, and finally unified settlement, settlement must be at least two times. 7. When you are not sure, you must ask the master before you apply. During the internship , I also used the rest time to visit some of the brothers' units such as the Niujie Post Office and the Eastern District Stamps Corporation. I tried to find out the gap between the bureau and others. I found that the city is larger. The unit is in place in terms of details, and the overall quality of the staff is also very high. For example, at the Niujie Post Office, there is a reminder card for each type of business in front of each counter, which is displayed in a prominent position in the bureau. The sample form required for the business is clearly written. The overall environment of the post office is bright and tidy, and the design is reasonable. From inspection of the package to final sealing, the customer does not need to carry it again, which is convenient for the customer and greatly improves the overall efficiency. I think: The difference between the district and the suburb is determined by many factors. From the amount of capital invested to the size of the business volume between the bureaus and the overall quality of the customers, the post-salary branch of the country cannot be invested as much as some big post offices in the urban area. Money improves the environment, but we can use all available resources to make ourselves better. There is no special signboard, you can make it yourself. Without special cleaning staff, we can clean up as early as ten minutes. We can help customers with hard mail. Bit by bit, in fact, all in order to allow customers to handle business in a clean, clean and comfortable environment, better serve customers, "users are loved ones" is not a word in the mouth, but in the heart of one True love.
As a postal worker, only by loving his postal job and treating it as the process and ultimate goal of realizing his own life value, not just a means of earning a living, can he respect his work and thus renew his vitality. Career enterprising, generating a steady stream of power, wholeheartedly, ecstasy into the work, and actively complete the tasks. Therefore, we must pursue postal work as a career, love and respect this profession. The development of the postal business requires fresh blood and requires high enthusiasm, but it requires more calm thinking and hard work. In the future work, I will guard against arrogance and arrogance, study business knowledge, and constantly find problems to correct problems.
As a new force in the future development of the postal industry, as a probationary member of the Communist Party of China, I will use my youth and enthusiasm and solid business knowledge to contribute my future to the future of the postal business.