Work Summary > Internship Summary

Summer vacation stadium internship summary report

Since the arena has just opened on August 1st, there are not many staff in the arena. The 1,500 square meters are sometimes cleaned by one person! This is a big test for me who usually does not work at home. One day's work: The venue, first of all, use a professional mop to push the dust off the rubber surface, and then wipe it all over the place with ordinary mop, mainly to wipe off the sweat and drink on the floor; around, wipe with a rag Seats and walls; front desk, selling all kinds of drinks, collecting venue fees, answering reservations, consulting calls and making records; toilets, cleaning and cleaning; as I go to work late, I have to clean up the accounts of the day, shut down various power supplies, locks door. There was no special feeling in the past few days. Just a word "tired", sweat every day, there were a lot of mosquitoes in the evening, and there was really a thought of not wanting to do it. Especially after cleaning the bathroom for the first time, I couldn’t understand it at the time. I said that I was also a college student. I actually wanted to do this kind of thing, but then I began to accept it slowly and constantly persuaded myself: I should exercise this. The quality of the ability to bend and stretch. I have done such a dirty and tired job. What more difficult things will happen in the future, can I frown?
It may be the reason for the opening of the Olympic Games, the vehicles are restricted, the print advertisements are not approved for the time being, or the arena has just opened, the publicity is not enough, and the popularity is low, so there are very few people who can play the ball. At the beginning of the publicity plan, the manager sent me to the nearby youth restaurant to send the opening reward card. The manager was a little more professional. When I arrived at the restaurant, I had to go to the front desk to hand in the card, wearing high heels upstairs and downstairs. Running, suddenly it really took the plot in the sketch: people sit, I stand; people eat, I look. Although the family is very close, the manager also approved that I can go home to eat at night, but when there are few people in the library, I will still wait until after work to go home; I know very well that this is the service industry after all, which proves that people have rest time. It is your busiest time.
The effect of the publicity is still very obvious. One day the stadium is full, but my workload has gradually increased. There are more people coming to checkout, and collecting money, finding money, and recording are all too busy. I also learned from it, busy in the chaos, calm and calm, I would rather say more: "Please wait a moment." I must not find the wrong money, but also made me exercise my careful.
The most likely thing to learn in a arena is how to communicate with others. From the manager to the staff in the arena, from the supervisor, the foreman to the waiter in the restaurant, the people who come to play in the arena are also diverse; how to communicate with colleagues, how to work in a restaurant that one does not know, how to communicate with the guests, become One of my jobs. Therefore, I and my colleagues used the club to exchange experience with the waiters and use my familiarity with Beijing as a reference to the visiting guests. My major is human resource management. How to communicate with people is the main learning content of our subject. In the internship process, in the big classroom of this society, I learned something outside the textbook, and truly learned what I learned. Combine. This feeling is higher than the exam, but also happy, but also full!
It may also be because of the professional reasons, I think the human resources management of the arena is not in place. Some employees complained to me privately: I hate who is the most, he is the boss, he is on the side of the boss; the work is too tired, sometimes he has to work overtime, there is no overtime pay. . . . . . If human resources management is in place, the employees should not talk to each other, but rather their managers or the head of the human resources department. Employees complain more and accumulate for a long time will result in separation, work slack, work enthusiasm, etc., which will inevitably affect the quality of service, resulting in the loss of the stadium customers. Managers should communicate with employees more often to understand their thoughts, dissatisfaction, and suggestions. Because they are the first-line people, they can truly hear the voices of customers. They should be the most talked about the improvement of work and facilities. Right! In my work, many customers will ask me if I want to sell cigarettes. I didn’t think of it because the boss was negligent at the time. So I suggested to the manager to add this item. As a result, my suggestion was taken and the stadium was added. A chance to make money. At the same time, the software and hardware facilities in the arena are not perfect. At present, the system for membership cards has not been installed, and the ventilation problems in the museum have not been properly solved. But I think these are all time issues. I believe that once the funds are in place, they can be solved. I hope our arena is better every day! !

recommended article

popular articles