Summary of internship work at the front desk

Dear leaders and colleagues:

Hello! I am Liu Zenglu, a new employee who moved to Shunping County, Baoding City in November. I have had a lot of work choices, but my fate has brought me closer to you. I am moving smoothly, approaching you, and making me full of yearning and desire.

After just 2 weeks of new employee training, I know what is good, what is love and dedication, and what is a good mobile employee. In two weeks, from the Internet to the market, from manpower to finance, so many excellent executives are skilled at telling the experience of their work. When it comes to the company, when it comes to work, their eyes are shining with confidence; when talking about the future, talking about us, they are taking care of their words. Since the establishment of Shunping Mobile from the listing, after years of construction and development, an integrated communication network with a wide coverage, high communication quality, rich variety of services and leading service level has been built. At the same time, we have built a sound network and business support system, and continuously promote the construction and application of industry and enterprise information, and play an important role in promoting regional economic construction and information construction. How can such a legendary speed of development not allow me to admire this veteran who has stepped out of the army and stepped into the society! From the coverage of the Internet, to the soundness of the organization and the good reputation of the society, it is like a magnet that attracts me.

From the day I entered the company's internship , I kept telling myself that I must be "high standards and strict requirements". As it turns out, during this time, I was both hard and happy, and I had a lot of gains and deep feelings. More importantly, I am proud of being able to work in such a fast-paced, efficient, dynamic and dynamic enterprise. During the internship in the store, I got the guidance of the leaders and the careful help of the old staff of the store. In addition, the company's standardized management system and the rigorous work style of the employees made me have a preliminary understanding of the company's business front. "The end of the paper is shallow, I know that this thing is going to be a thing." In the short internship life, I deeply felt the superficiality of my knowledge and the lack of professional knowledge in practical use. During the time, I felt that I couldn't help but feel overwhelmed by some work. However, through careful study during this time and the enthusiastic help of my colleagues, I became familiar with the business and gradually became more comfortable. From the download of CRBT, Fetion, and other business from strange to familiar to skilled, this is not only a job but also a life experience. Although it is not long, I feel that I am enriched every day in this position. Customer satisfaction is the embodiment of my work value.

The mobile store is a window for mobile companies to directly target customers. The staff here is the mobile front-line staff, who directly interact with customers and directly represent the mobile image. During the internship at the front desk of the store for more than two months, I not only saw the seriousness of the work of the front desk staff and the passion of life, but also felt the strong sense of responsibility and belonging with the company as the home. Specifically, I not only have the most basic familiarity with the business processes at the front desk, but also have a more comprehensive and in-depth understanding of the duties of the front desk staff. In terms of business, in addition to normal fees, business handling, etc., receiving users, coordinating relationships, resolving conflicts, consulting, and accepting complaints also play an important role; in terms of job responsibilities, high-level business and ability to coordinate work, Strong sense of responsibility, modest work attitude, team spirit, and service enthusiasm are the basic criteria for measuring excellent employees at the front desk. These reflect what kind of employees China Mobile needs. What kind of employees does China Mobile need? During my work, I deeply realized: 1. Strong sense of innovation; 2. Spirit of hard work; 3. Perfect pursuit; 4. Modest and prudent attitude. Only by paying attention to the facts from the side, and truly exerting your own combat effectiveness, can we make due contributions to the company and society.

After a few months of enriching, enriching, and hard work, I often summed up and thought, and gained a lot of experience and experience.

1. Cultivate meticulous and keen observation and seize every opportunity to learn. The process of internship is also a process of constant questioning, because as a short-term intern , the master can't have much time to teach us, and they all have a lot of work. Therefore, many times we must learn to look at it, try to figure out it, and learn and improve ourselves through observation.

2, be proactive, not waiting for work, but to find the door. At the beginning of the internship , because their work is very busy, we are often in a semi-idle state, and gradually feel the lack of internship , but as an intern , we can't just think about learning things ourselves, but also how to think about how Give play to their own characteristics and achieve a win-win effect of mutual learning and help. To this end, I often actively and actively participate in some of my own competent work, such as market research, information feedback, and mobile rural market surveys of marketing activities, which have achieved certain expected results.
In the future work, I will devote more enthusiasm, take the job as my home, take the profession as my career, play my own life value, and make my own greater contribution.