[Boutique] travel agency internship report

This article directory 1 travel agency internship report 2 travel agency internship report 3 travel agency internship report section 1: travel agency internship report

An internship purpose

1. Completion of the tasks required by the school to participate in social practice activities

2. Improve your guide service skills, handle interpersonal relationships with colleagues, and be a good guide and team member.

3. Through the internship, you can reach out to the society in real sense to increase your life experience, gain a deeper understanding of the society, and lay a good foundation for you to step into the society.

4. The tourism industry has developed at a high speed in recent years. At the same time of rapid development, a series of problems have emerged. If there are problems, there will be opportunities to find opportunities for entrepreneurship through continuous understanding of the tourism industry.

5. Through the internship in the travel agency, more comprehensive and in-depth understanding of the entire workflow of the travel agency industry, exercise their digestive application of the theoretical knowledge.

6. Learn more about management experience from travel agency managers.

Second internship content

1. Understand the internal and external transportation of tourist destinations and the environmental protection of tourist destinations. 2. Understand the service procedures and management essentials of the travel agency.

3. Understand the nature of travel agencies, business operations and management models. 4. A tour guide who works as a place to work:

Carefully carry out the shuttle service of tourists on this site;

Strictly follow the reception plan to determine the itinerary, arrange the accommodation, sightseeing, shopping, entertainment and other activities of the tourists; Warmly guide the tour guide and actively introduce and spread Chinese culture to the tourists;

Properly handle the cooperative relationship of all aspects of tourism-related services, and seriously deal with various problems that occur among tourists; Maintain the personal and property safety of tourists, and do a good job in accident prevention and safety warning.

Introduction of three internship units

Xiongxian Xiongzhou Travel Agency is one of the earlier travel agencies in Baoding. Always pay full attention to the return of society and the cultivation of talents. For many years, the company has been "serving a brand, satisfied with extraordinary" as the foundation of the company, with "honest reputation, trustworthiness, promise, forward-looking, safety" as its service tenet, and eager to serve new and old customers. With advanced management concepts and management systems, we have a group of skilled, knowledgeable and experienced management and sales teams with well-trained and high-quality services. The main business operations include: Chinese citizens' domestic tourism, outbound tourism, Hong Kong and Macao tourism, inbound tourism, conference tourism, leisure tourism, folk tourism, Taiji tourism, etc. Since its establishment, travel agencies have always paid attention to reputation and service quality, and have won customers at home and abroad. The tourism administrative department praised.

The travel agency always adheres to the excellent enterprise spirit and professional management attitude. It is rooted in the understanding of the history, geography and customs of the tourist destinations, carefully planning each travel itinerary, promoting the concept of in-depth tourism; with the comprehensive quality management system, fundamentally Ensure that customers have a free choice of journey and have a happy feeling

The text of the four internship report

During the summer internship in 2019, I was very honored to go to the Baodingxiong County Travel Agency for an internship. During the period, I gained a lot of experience and gained a lot from the waiters at the front desk to the different jobs in the tour guide. For this internship, it is a long-term internship after my internship in Henan Province last year. My internship is to examine my mastery of professional knowledge from the internship, combine knowledge and practice, and improve in practice. The overall quality of oneself lays the foundation for future work. I usually go to sell the tourist routes, constantly find my own shortcomings during the internship process, increase my own group experience and tour guide service skills, improve my communication skills, and know myself in the real working environment. Will, exercise mentality, overcome the difficulties and setbacks in the internship process, and truly combine theory with practice. Secondly, it is responsible for the reception and consultation of the front desk. In this work, I must first fully understand the routes that our travel agency has launched, such as how to arrange the itinerary, accommodation, transportation, attractions and matters to be noticed.

After slowly becoming proficient in the business content, he participated in the production process of the company's new line products. As a newcomer, of course, it is our responsibility to help you to do some other trivial work. Although it is like this, I have learned a lot in simple work. I know that as a tourist staff, no matter what kind of work, I must learn to be careful. Responsibility. During the internship period, I have been exposed to a lot of new things in various work and learned to learn to explore the psychology of the guests. This also summarizes some experiences and knows that when the tourists arrive, they should smile and serve the tourists. Introduce tourism products, and be sincere in your service. You should really consider yourself in the workplace. These work experiences will have a greater impact and help for me to really enter social work after graduation.

Harvest during the internship

In the internal work of the travel agency, I not only touched the reception work of the front desk attendant, but also contacted the internal working conditions of the travel agency. To a certain extent, I fully understood and studied the operation of the tourism market. At the same time, I also served as a tour guide. The group took a group tour. In addition, my observations on the daily management and measurement of travel agencies have helped me to understand the subjects of management and human resource management, and further improved my knowledge system and improved my management skills. . In today's market that requires professional skills and all-round talents, I have realized my needs, complemented each other, made up for and further study, and I have greatly helped me in my studies and in my life.

Reception

In the reception work, it is necessary to properly divide the conversations and manners when talking with the guests on the tourist routes. Because the guest's first impression is very important, how to let the customer trust you and participate in your team work in a short time is a good prerequisite. I think that the first thing is to have a smile, so that the guests feel that there is a kind feeling; the second is to always start on the guest's stand when making the introduction route, and vote for it; the third is the introduction to the outing. On the above, we must promptly explain to the guests the local consumption situation, customs, precautions and so on. What's more important is to always think about them from the perspective of the guests. They will think that we are really understanding them and do our best to serve them. In short, in the work of reception and service, not only must master the process of the line but also know how to explore the psychology of the guests.

The tourism reception work represents to a large extent the image of the travel agency. Since the tourism products are highly integrated, the process of reception is the process of service realization. Therefore, the reception work is a comprehensive and comprehensive work. Because travel products are first

Purchasing, post-consumption, in order to ensure the quality of the travel agency's products, so that the customer is satisfied with the satisfaction of the consumer, the entire service process of the travel agency should be implemented in accordance with the norms and standards. Only in this way can the reception work be carried out smoothly, so the reception work is very strong. Normative. Tourism activities include understanding of culture and craving for knowledge. This objectively requires that the reception work has a high cultural character. The main part of the reception work is the tour guide reception service. The tour guide reception service not only helps, but also takes care of the travel life of the guests. More importantly, it is necessary to spread the culture in the process of explanation. Therefore, the reception work has a strong cultural character. Since the reception work is carried out independently, the reception staff and guests are in two-way communication.

Metering

In the travel agency, the calculation is the first to be one of the image representatives. It is the total dispatch, general command and general design of the travel agency to complete the connection and implement the plan. "There is no matter how big or small, the power is in the grip", and the work of the adjustment has strong professionalism, autonomy, and flexibility. If “outreach” is a hard-working buyer, then the tune is “master of cooking”. Through their skillful hands, the different tastes of “sour, sweet, bitter, numb, spicy and salty” should be prepared to meet different teams. The "taste" does require some skill. Therefore, the staff of the meter should improve the efficiency of work and avoid errors in the following aspects:

1. The first is humanization.

The staff of the meter should be polite, courteous, modest, concise, succinct, generous, understanding, and considerate to each other in speaking and answering the phone, giving people a sense of intimacy and a sense of spring breeze. Every call, every confirmation, every quotation, and every description must be full of emotions to reflect the sincerity of your cooperation, express your confidence in your homework, and show your strength. Write letters, official documents should be standardized, literally clean, clear, concise, accurate, and clear, in order to win the other side's goodwill, in exchange for the other's trust and cooperation. An excellent metering staff must be the display of the colorful "window" of this travel agency.

2, then it is organized.

The staff must carefully read the reception plan sent by the other party. The focus is on the specific time, number of people, the number of rooms used, whether it is single or double, whether the child is in bed, early use, and how the government tax is paid. Arrive at the exact time of the big traffic and the arrival port, notify the other party of the problems found in the verification, and make changes quickly. In addition, it is necessary to look at whether there are ethnic or religious believers in the staff and whether there are special requirements on the diet in order to inform the restaurant in advance. If you find a local birthday, remember to send him a birthday cake to celebrate. If the number of people increases or decreases, it is necessary to exchange vehicles in time. Organizationalization is the core of standardization, a prelude to standardization, and the basis of stylization.

3. Once again, it is thoughtful. “Five Sets” is the main task of the staff. Despite the cumbersome things, the minds of the staff must be awake and implemented on a case-by-case basis. To be patient and thoughtful, you should pay special attention to the two words: the first word is "fast", and the answer to the other party's question can't be more than twenty-four hours. Be sure to race against time and act quickly. The second word is "quasi", that is, accurate, one-on-one, and when it comes to doing it, "not emptying the gun", it does not change. To answer the other party's inquiry, you must use affirmative words, or you can't do it. What to do with "go", "no". Never be ambiguous, it is paradox. Otherwise, it is difficult for customers to generate trust and lack of security. Perhaps the business is so "yellow".

4, there is diversity. It is not easy to group a group. It is often necessary to make the price both low quality and good. The metering staff often plays a big role in it. Therefore, the metering staff should prepare several sets of different price plans for the ground connection lines to meet the needs of different tourists, while leaving room for reasonable profits. It is a common practice for the staff to “bargain” with the customers. There are many sets of programs and various means, and the calculation can be successful in the “variables”. I can't stick to "one style of play". There are more plans, more details, and more. You can "block the soldiers and cover the water." Even if it is ever-changing, I have certain rules.

5, the last is knowledge.

The staff should have the normal means of normal operation, but also be good at learning. They are willing to study and keep up to date with the ever-changing new dynamics and new information, so as to improve the level of work, and work hard to learn new ways of working, and constantly carry out "self-charging". In order to be higher, faster, more accurate, and stronger. If you want to be proficient in the price fluctuations of hotels and restaurants; the adjustment of sea, land and air prices, changes in flights; the situation of new local attractions and new routes, you can't rely on "listening to others", you can't just rely on telephone calls, you should pay attention to field trips. Only by mastering detailed and accurate first-hand materials can we calm down and respond to the flow, ensuring quick and smooth operation.

Tourist guide

Even as a guide, work is hard. The main thing in the past few weeks was to familiarize yourself with the various routes of the travel agency and some day trip tours that the new tour guide might bring, so that I not only reviewed my previous tour guide knowledge, but also accumulated some experience. The focus in this process is to become familiar with the knowledge of the tour guide business. Back guide words, back to the rotten melon, rotten in the heart is very important, and can not be memorized like the back of the text, but also must be interesting, to expand the knowledge chain, can integrate all kinds of relevant knowledge. In the next few weeks, I will take some of the tour groups to Xibaipo, Tiangui Mountain and Cangyan Mountain. Because the number of trips has increased, there is less freshness, and more work will be repeated. This will test the patience and basic skills of a tour guide. I have done it persistently and I have not complained, so I have a month down. Received the praise of leaders and colleagues. In my spare time, I will charge myself and read some related books. When guiding a tour group is not an easy task, not only must have skilled tour guide knowledge, rich and interesting topics, diverse entertainment projects, but also the operation process of eating, living, traveling, traveling, purchasing, and entertainment. Have the ability to handle emergencies flexibly and have good psychological qualities.

V. Internship experience and experience

Through internships at travel agencies, I learned that the talents needed in the service industry not only need to have certain professional knowledge, but more importantly, how to handle things and take care of people, and the patience and responsibility of travel agency customers. I feel that the theoretical knowledge I have learned at school and my practice at work is not a concept. I think this is also the reason why the school has let us learn during the summer vacation. Let us further consolidate and understand the knowledge learned in the classroom, cultivate and improve. Our ability, theory and practice, I think that the important part of the practice of tourism management is the connection between theory and practice, improving our ability to investigate and study, observe problems, analyze problems and solve problems, and cultivate college students in society. Survival and ability.

The internship brought more than two tour groups for more than two months. This not only improved my professional skills, but also increased the experience of traveling with the group. It also made me more aware of the ups and downs of the work. When I left the travel agency after the internship period, the boss’s recognition of my work and the praise of my serious work made me feel great happiness!

Part 2: Travel Agency Internship Report

Before the graduation, I was honored to be assigned to the leading company in Xinjiang, Kanghui Nature International Travel Service. The internship of the travel agency provided me with a very rare opportunity and an opportunity for me to truly enter the enterprise and enter the society. Really go to practice to hone myself, I will seize this hard-won opportunity, work hard, and learn with humility.

On the first day of the internship, the director of the Tourism Bureau received us. The first impression he gave me was that he was approachable and amiable. He suggested that we have two students with instructors to enter the company because the company is a vast and large company. The stage can better exercise our ability, enhance our sense of competition, and hone our will. The more intense the competition, the harder the conditions, the more work tasks, the more tempered. We had a tour guide card with other internship students, so we volunteered to go to the enterprise development internship. The two of us were sent to Kanghui Nature International Travel Service and China International Travel Service for an internship. Director Yan finally gave us several suggestions: No matter which unit is working internship, the first thing to do is to be diligent. No matter which leader likes diligent employees, the last result of laziness is to be eliminated. Secondly, diligence is one thing. On the other hand, the leader tells you to do things and give you tasks, not only to be diligently done but also to do well. Once again, you must study hard and ask questions. If you don’t understand, you don’t understand and ask your colleagues in a timely manner. You can’t help but understand and be self-righteous. The last point is to develop a punctual habit. Develop a concept of time. I can't bring the bad problems that are absent from school in school to work.

When I first got into the office and got to work, there were a lot of things that didn't fit. For the students who have been living in the ivory tower, everything around them is strange, strange faces, strange offices, when I enter the sky. The seventeen-story office building of the building feels an invisible sense of urgency. I found Manager Liu, who was responsible for the internship. He told me about the work content and working place. The original Kanghui Travel Agency had nine stores in Urumqi. The Sky Tower was the headquarters. I was sent to the Northwest Road Sales Department to assist the department manager as an internship. Tune, it seems that just entering an environment and going to find another new environment, because the address of the store is not familiar, the leader deliberately drew a map for me.

From the North Gate, I took the bus to the northwest road and finally found the store. I knocked on the door and saw the department manager. After introducing myself, the manager also gave me the general work arrangement. My job is mainly to assist the department manager to receive tourists. Tourists introduce tourist routes, answer calls, answer enquiries, send and receive faxes, emails, etc. Others include daily chores, and it’s not a bad thing to help the leader invoices to collect money, send mail, and so on.

The new environment, new colleagues, new leaders, without the care of the school teachers, without the inseparability of the students, the work they have to face independently is the leadership, colleagues, different kinds of guests, and various tasks, and A lot of knowledge that is not available in books must be adapted, learned, and mastered as soon as possible.

As a travel agency service staff, in order to serve customers well, they must enrich themselves and be familiar with the business knowledge of the industry. Therefore, I must do my best to master the maximum amount of business knowledge in the shortest possible time. The first thing to be familiar with is the travel agency's products, that is, the tourist route. Kanghui Travel Agency is an international travel agency. The line range is divided into three parts: intra-continental tour, domestic tour, international tour, and several specific routes within the three scopes. And the itinerary of each line, the line quotes must be mastered, because during the summer vacation, there is also a special summer camp line. These are the knowledge that is not available in the books in the school. If you consult, you can tell the guests if you are familiar with it. To attract guests to sign up for the travel agency's route. Secondly, if it is an outbound tour, you must learn the procedures for handling passports, and handle the unit, location, time, and date. Taiwanese travellers must apply for the entry permit, Hong Kong and Macau Pass, etc. The fees, fees, and time must be mastered. Once again, learn to fill out a labor agreement, write a receipt, invoice, and so on. Secondly, we must also understand the following points: 1. Understand the internal and external transportation of tourist destinations and the environmental protection of tourist destinations. 2. Understand the service procedures and management essentials of the travel agency. 3. Understand the nature of travel agencies, business operations and management models. Travel agencies are specialized agencies that provide services for people to travel. The development of tourism activities is a prerequisite for the production and development of travel agencies. From the perspective of industry nature, travel agencies belong to the service industry. Provide tourists with six services of food, housing, travel, travel, purchase and entertainment. Since the establishment of China's first travel agency in the 1920s, with the development of China's national economy, the opening and improvement of national policies, and the continuous development of tourist attractions, the number of travel agencies in China has grown rapidly, and the quality of services has also increased. Our travel agencies are divided into international travel agencies and domestic travel agencies according to their business scope. International travel agencies operate inbound tourism business, outbound tourism business and domestic tourism business; domestic travel agencies specialize in domestic tourism business. Again, the seasonality of travel time: The seasonal characteristics of the travel agency industry are formed by the seasonality of tourism demand in the tourism market. The seasonal changes in tourism demand are mainly due to the natural climatic conditions of small tourist destinations, tourism. Activities are greatly affected by natural climatic conditions. Generally speaking, the climate is suitable for attracting a large number of leisure tourists to come for sightseeing and vacation, while the harsh climate such as severe cold and heat is not conducive to tourists' tourism activities. Vacation system for tourist destinations. Adequate leisure time is one of the prerequisites for tourism activities during the holidays. People spend less time traveling, and in normal times, people spend less time traveling. The peak season and low season of tourism demand are produced by the combination of the above two factors. The seasonality of tourism demand makes the business activities of the travel agency industry show the difference between the off-season and the peak season of the star. The supply of the travel agency industry is rigid in the short term, while the elasticity of tourism demand in the tourism market is very large, which leads to tourism. During the peak season, the travel agency is restricted by the reception. In the face of the swarming tourists, they often only meet the needs of some of them, unable to receive more tourists, thus losing the opportunity to win more income. On the contrary, in the off-season of tourism. With the sharp decline in the number of tourists coming, it has caused the idleness of the reception capacity of travel agencies and the waste of various tourism resources. The most important thing is that the core part is to do the group. This is the main task of a mature qualified program. It is not an easy task to do a group. It is like a war. The plan is military, the chief planner is responsible for this. The specific circumstances of the group, the route of the trip, but also reasonable and possible pricing, the price can be accepted by tourists and can obtain reasonable profits, travel agreements, insurance, etc., after the implementation, it is responsible for contacting the tour guide, the driver. In this process, the tuning is military, and the tour guide is the general who leads the war. A thorough and meticulous process requires a lot of cooperation.

After more than half a month of internship, I feel that I have gained a lot of knowledge and learned a lot of business knowledge. From the day I entered the office, I learned business knowledge every day. Although I left school, my study did not stop. I was at work in the office. In the post, I can learn more practical things, and without the supervision of the teacher, without the embarrassment of the parents, the pressure of work will naturally force themselves to learn, to progress, and to work hard.

Part 3: Travel Agency Internship Report

Internship is the first step in our great environment of entering the society, and it is the turning point for the first person to the actual work. Grasping this opportunity, based on your own work, has an indispensable role in your work ability and employment mentality. Holding a passion for the tourism industry, on January 2, 2019, I officially entered the internship with a restless mood. In the internal work of the travel agency, I not only touched the reception work of the front desk attendant, but also contacted the internal working conditions of the travel agency, and to a certain extent, fully realized and learned about the operation of the tourism market. In addition, my observations on the daily management and measurement of travel agencies have helped me to understand the subjects of management and human resource management, and further improved my knowledge system and improved my management skills. . In today's market that requires professional skills and all-round talents, I have realized my needs, complemented each other, made up for and further study, and I have greatly helped me in my studies and in my life.

During this internship, I truly realized that the competition for a graduate is very serious. It is very difficult to find a good position. Therefore, you must use a good attitude and attitude to find a job. Don’t look at yourself. High, high-handed and low-eyed, don't think that it is great to have a high degree of education. This kind of mentality is often difficult to find a good job. Therefore, in the future, we should constantly improve our own knowledge system to enrich ourselves. We must put social practice and work experience first in our work, and we must not only pay attention to immediate interests. The cultivation of one's own qualities is also very important. During this internship, I saw some tour guides who were not high enough because they were too quick to make a profit. They couldn't stand the temptation of money and were finally robbed of their own complaints. Therefore, I believe that as a college student, we must effectively improve our overall quality, even if you are a service staff, you can get the recognition and respect of the guests. It is also essential to deal with human relationships and establish a network of people, so that it will be beneficial to your future work. Opportunities are equal. It depends on whether you have planted more or less of what you have done before. The so-called people are more powerful and more likely to communicate with others. They learn from us what they have useful and experience, and ask why they ask more questions. In this way, you can get more development space and opportunities, not to be eliminated by society, and based on society.

In general, I have benefited a lot from this internship. Not only can I test my own learning results at work, but I also have accumulated valuable experience in practice, which makes me have another important one in my future work. Weight. In the internship of the travel agency, I was exposed to the work of various departments, which led me to further understand the management and operation of the entire travel agency. On the other hand, I also saw my own shortcomings, which helped me. Identify the direction and direction of future learning. I will combine this internship with the previous summer vacation internship, sum up experience and lessons, study hard, constantly improve myself, and lay a solid foundation for future work, so that future work can be more enjoyable and comfortable. I believe that the social experience team spirit I learned during this internship will benefit me for life.