Summary of the year-end work of the hotel personnel department in 2019

Personnel files and related materials

In order to facilitate the personnel work and standardize the management personnel, the department has established relevant personnel forms under the guidance of General Zhao according to the needs of the work, including the “Application Registration Form”, “Incoming Approval Form”, “Personnel Change Form” and “Holiday Application Form”. The "Volume Adjustment Table" has also strengthened the communication between the departments and the human resources department .

Recruitment and file management

Recruitment In order to timely replenish hotel personnel, follow-up to ensure that there are people available in various departments, some people can choose, usually, recruitment can be divided into regular recruitment, and unconventional recruitment, regular recruitment refers to the recruitment of Tengzhou talent market, However, the talent market in Tengzhou has not yet formed a certain scale. Such recruitment has certain effects on the career of room attendants and passers. In addition to regular recruitment, the Ministry is also preparing to get in touch with colleges and universities in the next step. In the season of the graduates, contact the school in time to make a reserve for the convenience of talents.

The above recruitment method is not very effective. In addition, the Human Resources Department strengthens the relationship with the staff of the department, encourages employees to recommend friends around, and introduces to the hotel. This is a way to broaden the source of talent.

The employee file is a resource library that keeps abreast of the basic information of employees. It is also an important part of establishing employee talent reserve. It includes employee handwritten files, including employee files of employees, employee files of employees, and archives of applicants. The establishment and effective management will help the Human Resources Department to keep abreast of the incumbents and the flow of personnel. For those who come to the hotel to apply for employment, they will establish archival materials as a talent reserve information so that they can be consulted at any time when the department needs it. Greatly reduce the recruitment rate.

Staff status

The hotel has a total of 169 staff, including 8 administrative offices, 18 financial departments, 8 logistics departments, 14 marketing departments, 25 food and beverage departments, 30 guest rooms, 17 engineering departments, and 14 employees. 24 people, 2 quality inspection departments, 1 personnel department, 8 front office departments, among all the staff, the chairman, general manager, deputy general manager, general assistant 5, director 2, manager 8, deputy manager 7 People, 5 supervisors, 12 foremen, 138 employees, 18% of the supervisory or above, and 82% of the total.

Labor wage

After the chairman took over, according to the salary of the hotel staff, a series of adjustments were made to the salary of each department. Through adjustment, the employee's on-the-job situation is relatively stable, and the current salary can reflect the difference between excellent and general. Speaking, it can play a certain incentive role.

Personnel review

According to the actual situation of the hotel, the Ministry of Human Resources combines the opinions of the department.

Low season staff during peak season

Housekeeping: 30 people + 3 people

Food and Beverage Department: 25 people + 3 people

Kitchen: 24 people + 4 people

Marketing Department: 14 people

Logistics Department: 8 people

Finance Department: 18 people

Administrative Office: 8 people

Engineering Department: 17 people

Guarantee all: 14 people

Personnel and quality inspection department: 3 people

Front office: 8 people

Count: 169 people: +10 people: 179 people

However, from the practical point of view, the effective use of personnel should be directly proportional to the state of operation. What is more important in business hotels is that the initial idea is that after cross-training, it is the most ideal way to coordinate personnel between departments.

The above summary of the work after the arrival on October 11, 2019, there are still many shortcomings in the work of the person and the department. It is necessary to continue to strengthen the study, charge yourself, and strive to enrich and improve themselves. mainly includes:

1. The system plan needs to be improved, and a standardized system suitable for hotel operation is formed to facilitate the formation of a “legal system” with legal compliance in the future work.

2, the training should be strengthened, the active learning atmosphere should be formed within the hotel, and the enthusiasm and initiative of the hotel staff should be cultivated. Only with the eager staff, the hotel can progress faster.

3. The recruitment method of employees is single, and the replenishment is not timely, resulting in a shortage of personnel in various departments.

4. The staff assessment work is not in place. The evaluation work of the staff in this year lacks a unified arrangement and periodicity as a whole, and it has not been able to comprehensively listen to the opinions of employees for comprehensive analysis.

5, file management is not in place, the archive records the development of the hotel, a good archival material, can facilitate the review and summary of the leadership, and learn from the experience and lessons, but for the headquarters, only the initial establishment of the employee personnel file, Not able to get involved in the hotel's overall file, but also lack some pictures, sounds, and image files. It can be said that this is a major shortcoming of file management.

6. Lack of business capability has always been a bottleneck affecting the management of the headquarters. It lacks an advanced management awareness and a selfless management spirit. Due to the narrow knowledge, the management perspective is not wide, and there are lower errors in daily work.

In response to the above problems, our ministry will further emancipate our minds, update our concepts, strengthen measures, and conscientiously solve them. We plan to work in accordance with the following ideas in our work next year.

Personal operation

Pay close attention to the labor market information, and the post information of all levels of the peers. According to the increase of the hotel's economic benefits and total wages, timely propose the salary and welfare adjustment proposals.

In response to the industry characteristics of the hotel, the implementation of various government labor insurance policies, assist in the establishment and improvement of labor and employment rules and regulations, strict employment in accordance with the law, and reasonable requirements for employees, and deal with them carefully and properly.

Approve all types of vacation applications, overtime and compensatory time off according to hotel rules and regulations.

According to the actual operation of the hotel, analyze the needs of hotel staff, propose reasonable adjustment of personnel structure, ensure the sharing of human resources , and rational use. For example, if the catering staff can also be a room attendant, the receptionist at the front desk can also be a welcome clerk, a ceremonial lady, and the security guard can also be a doorman and a passer. This can not only reduce the staffing to save money, but also give employees the opportunity to learn more about service skills. It can be described as both perfect.

Edit the employee address book based on changes in hotel staff and leadership requirements.

According to the hotel system, the personnel annual and monthly work plans and work summary will be implemented.

Follow up the implementation of recruitment, evaluation, transfer, promotion, promotion, dismissal and so on.

In the spring, summer and autumn, the hotel reception time is not heavy, such as: spring tour, singing competition, speech contest, chess competition, playing poker and other cultural activities, relax the mood of employees, adjust the mentality of employees, to full The mental state is invested in the customer service, and the happy employees will have happy guests.

Do a good job in human resources development, continuously improve the overall quality of hotel management staff and employees, prepare reserve talents for all departments of the hotel, and always fill the staff at all levels.

Regularly communicate with various departments to inspect and supervise the implementation of various rules and regulations on human resources in the hotel to avoid situations such as non-staff employees and escape employees.

Recruitment, personnel screening, and interviews are conducted based on the needs of the hotel and the actual situation of the hotel.

For the salary issues raised by employees, it is necessary to understand the situation in depth and deal with mediation, both to protect the interests of the hotel and to make employees understand and accept.

Keep in touch with the various hotels, travel institutions and talent exchange centers and other units to exchange friendly relations, and keep abreast of the latest information.

Do a good job in the confidentiality of all employees' personnel files, and implement the personnel secrecy system and employee file management system.

Complete other tasks assigned by the boss and attend the hotel regular meeting.

2. Personnel training

Develop departmental training programs and assist in planning the training of various departments of the hotel. Implementing a cross-training program will make hotel staff a versatile one.

3. Office materials

In the principle of saving every piece of paper and each pen, the purchase and use of materials consumed by the department are carried out.

4. Security responsibility

As the safety owner of the department, always pay attention to the daily fire prevention and safety hazards of the department.

5. Coordination across departments and sub-sectors

Communicate with other departments and convey the use and training information of the Human Resources Department to relevant departments and in charge of the CEO.

Communicate with other departments and cooperate with QC to handle employee complaints.

6. Knowledge and skills to be further mastered

Familiar with the national labor law, various rules and regulations formulated by the hotel, master the employment and training of various departments, skilled computer operation, familiar with the use of software such as word, excel, etc., in order to better serve the hotel.

The above is a summary of the work in 2019 and an outlook for the work in 2019. I believe that in the new year's work, I can better exert my strengths and potentials and raise the personnel work to a new level.