Hotel emergency safety emergency plan
First, the emergency response team:
An emergency occurs and is handled by the chief duty officer before the processing team member arrives.
Team leader: Deputy General Manager: Executive General Manager, Deputy General Manager, and Security Team Leader.
Members: Room Manager, Office Director, Finance Manager, Engineering Manager.
Second, the emergency measures to deal with various emergencies:
1. Emergency measures for robbery cases:
When a robbery case occurs in a hotel, such as a robber holding a weapon, employees should avoid confrontation with the gangsters, remain calm, and observe any characteristics of the gangster's face, body shape, clothing, hairstyle and accent. If the robbers do not possess weapons and there are enough people to subdue the criminals, they will wait for an appropriate opportunity to be handed over to the police, but they must not be rushed to avoid unnecessary casualties. If the monitoring center staff finds that a robbery has occurred in the hotel, they should immediately inform the department manager or the chief duty officer and follow the instructions to 110.
If the robbers flee from the scene, they should record their license plate number, color, car or brand, and record the number. At the same time, taxis or other vehicles can be used to track and use the communication tool to report the location and location to 110, so that the police can organize the power to set up the card to intercept. Pay attention to concealment during the tracking process to ensure your own safety.
Protect the scene. Do not touch the weapon or the crime tool left by the robber. Mark out the scope of the alert and don't let unrelated people enter the scene.
If the site is in a crowded place, such as a traffic artery, a public place, etc., it is impossible to leave the evidence left by the robbers in the same place. They should be packed up in plastic bags and handed over to the police.
Visit the witnesses and collect information on the robbery and provide it to the public security organs. At the same time, the relevant personnel should not leave until the public security personnel have not investigated the site or have not completed the treatment.
The person present may not disclose any information to the press or unrelated persons and is not allowed to take photos.
If there is any injured, they should be sent to the hospital immediately for treatment and reported to the public security organs.
2. Emergency measures for kidnapping hostage cases:
When a hostage abduction case occurs in a hotel room, the floor service personnel should immediately report it to the department manager, the chief duty officer, and the insurance.
After receiving the report, the emergency response team can set up a command post on the incident floor and call the police at the first time.
Before the police arrive, the message should be blocked. It is strictly forbidden to disclose the situation to the unrelated personnel, so as to avoid causing the guests to panic and the public to watch, causing robbers to take risks and endangering the safety of the hostages.
Try to meet some reasonable requirements of the robbers, such as sending water and delivering food to stabilize the robbers.
The security and engineering personnel are on standby near the scene to coordinate with the actions of the public security personnel and to set a warning range. At the same time, evacuate the guests in the room above and below the room where the robbers are located, in order to prevent the robbers from exploding dangerous goods.
Timely collection and preparation of room check-in, surveillance video, engineering drawings and other information will be provided to the police.
3. Emergency measures for fighting cases:
When there is a fight in the hotel, you should immediately stop dissuasion and persuade the crowd.
If the two sides do not listen to the situation, the situation continues to develop, and when the scene is difficult to control, it should promptly report to the public security organs and the relevant departments of the hotel. The security guard should be on hand to prevent damage to hotel items.
If the hotel items are damaged, the fighters should be intercepted and demand compensation. If there is any injury, give it to the police for emergency treatment. The site must remain in place for police investigations and assist the police in identifying the troublemakers.
If the stalker flees by car, he should record the license plate number, color, model and number of people.
Assist the police in the investigation of the fighting scene and collect various fighting and fighting tools.
4. Emergency measures for food poisoning incidents:
If any person is found to be poisoned in the hotel, whether it is accidental or intentional, in addition to the immediate alarm, the following measures must be taken:
a. Call the emergency center to call "120" to call for help. If the medical staff does not arrive in time, the poisoned person is in danger of life. The poisoned person should be sent to a nearby hospital for rescue and the unit or relatives of the poisoned person should be notified.
b. Protect the poisoned person at the scene, and do not let anyone touch toxic or suspected toxic items.
c. Arrange the parking spaces for police cars and ambulances to arrive and leave.
d. Register the personal belongings of the poisoned person with the police.
e. Prevent people from being surrounded by people.
f. Register relevant documents for filing.
j. The person who found the poison or the suspicious individual was immediately detained and handed over to the police.
5. Emergency measures for explosives:
How to deal with the bomb threatening phone:
a. Anyone who receives a bomb threatening phone should hear every word, noise and background sound of the caller to guess the location of the caller.
b. Pretend that you can't hear the phone, delay the caller's busy time to get more information and make detailed records.
c. If the caller agrees, the call can be forwarded to the general manager or the chief duty officer. At the same time notify the security to take action quickly.
d. If the call is finished, hang up the call, immediately notify the total attendant or related personnel to take further action and countermeasures. If there is a recording device, you should record the call in time.
After receiving the call, the method is as follows:
a. The content of the phone is absolutely confidential, and the general manager and the chief duty officer are immediately notified.
b. The general manager and the chief duty officer shall report to the public security organ in time after receiving the police, and convene an emergency response team to conduct consultations.
c. The emergency response team should evaluate the incident and decide whether it is necessary to organize personnel to search for the bomb.
d. Inform the police that in order to avoid crowds and prevent the perpetrators from spreading dissatisfaction and panic in public places, they must promptly send plainclothes security personnel to public places to guard, and send uniformed security guards to perform peripheral warnings.
e. When the police arrive at the scene and carry out a search, the insurance should inform the relevant department manager to cooperate with the police.
Ways to search for bombs:
In principle, employees are not allowed to participate in the bomb search, but if the employee voluntarily and after determining the risk factor, he can use the relevant tools to search according to the relevant program.
a. The emergency response team or the full manager is responsible for guiding the proper search operations.
b. The searcher must not touch or mess with any parcels, boxes or other objects that may contain the explosive device before it is determined.
c. If the situation is found, the emergency team or the full manager should be reported in time. After the full manager receives the report, he must notify the police and send a security guard to guard against the area of the bomb or suspicious object.
d. When the police arrive at the scene to detect and detonate suspicious items, evacuate unrelated persons nearby and inform the relevant department managers to cooperate with the police and ensure the safety of life and property.
Work in the event processing with relevant departments
a. The emergency response team should pay close attention to the development of the situation and carefully answer the questions of the guests.
b. Properly handle the guest’s panic about the threat of bombs.
c. Cooperate with public security organs to conduct relevant investigations and maintain close contact with relevant personnel.
d. If a guest requests to speak with an authoritative person, the operator can transfer the call to the emergency response team member.
e. Any changes in the hotel's situation, the operator must promptly notify the department manager of the emergency response team's instructions.
f. All persons responsible for dispatching personnel to the entrance near the danger zone shall be vigilant, and it is strictly forbidden for non-related personnel to enter.
d. Prevent perpetrators from spreading dissatisfaction and creating panic in public places.
j. If the police arrive, the alert personnel should direct them to the scene from the rear area. The security officer must be vigilant until the emergency is over.
h. In the event of an accident, the office is responsible for organizing personnel to rescue and evacuate.
i. If the incident involves electrical and mechanical equipment, the engineering department must cooperate with the police.
An emergency occurs and is handled by the chief duty officer before the processing team member arrives.
Team leader: Deputy General Manager: Executive General Manager, Deputy General Manager, and Security Team Leader.
Members: Room Manager, Office Director, Finance Manager, Engineering Manager.
Second, the emergency measures to deal with various emergencies:
1. Emergency measures for robbery cases:
When a robbery case occurs in a hotel, such as a robber holding a weapon, employees should avoid confrontation with the gangsters, remain calm, and observe any characteristics of the gangster's face, body shape, clothing, hairstyle and accent. If the robbers do not possess weapons and there are enough people to subdue the criminals, they will wait for an appropriate opportunity to be handed over to the police, but they must not be rushed to avoid unnecessary casualties. If the monitoring center staff finds that a robbery has occurred in the hotel, they should immediately inform the department manager or the chief duty officer and follow the instructions to 110.
If the robbers flee from the scene, they should record their license plate number, color, car or brand, and record the number. At the same time, taxis or other vehicles can be used to track and use the communication tool to report the location and location to 110, so that the police can organize the power to set up the card to intercept. Pay attention to concealment during the tracking process to ensure your own safety.
Protect the scene. Do not touch the weapon or the crime tool left by the robber. Mark out the scope of the alert and don't let unrelated people enter the scene.
If the site is in a crowded place, such as a traffic artery, a public place, etc., it is impossible to leave the evidence left by the robbers in the same place. They should be packed up in plastic bags and handed over to the police.
Visit the witnesses and collect information on the robbery and provide it to the public security organs. At the same time, the relevant personnel should not leave until the public security personnel have not investigated the site or have not completed the treatment.
The person present may not disclose any information to the press or unrelated persons and is not allowed to take photos.
If there is any injured, they should be sent to the hospital immediately for treatment and reported to the public security organs.
2. Emergency measures for kidnapping hostage cases:
When a hostage abduction case occurs in a hotel room, the floor service personnel should immediately report it to the department manager, the chief duty officer, and the insurance.
After receiving the report, the emergency response team can set up a command post on the incident floor and call the police at the first time.
Before the police arrive, the message should be blocked. It is strictly forbidden to disclose the situation to the unrelated personnel, so as to avoid causing the guests to panic and the public to watch, causing robbers to take risks and endangering the safety of the hostages.
Try to meet some reasonable requirements of the robbers, such as sending water and delivering food to stabilize the robbers.
The security and engineering personnel are on standby near the scene to coordinate with the actions of the public security personnel and to set a warning range. At the same time, evacuate the guests in the room above and below the room where the robbers are located, in order to prevent the robbers from exploding dangerous goods.
Timely collection and preparation of room check-in, surveillance video, engineering drawings and other information will be provided to the police.
3. Emergency measures for fighting cases:
When there is a fight in the hotel, you should immediately stop dissuasion and persuade the crowd.
If the two sides do not listen to the situation, the situation continues to develop, and when the scene is difficult to control, it should promptly report to the public security organs and the relevant departments of the hotel. The security guard should be on hand to prevent damage to hotel items.
If the hotel items are damaged, the fighters should be intercepted and demand compensation. If there is any injury, give it to the police for emergency treatment. The site must remain in place for police investigations and assist the police in identifying the troublemakers.
If the stalker flees by car, he should record the license plate number, color, model and number of people.
Assist the police in the investigation of the fighting scene and collect various fighting and fighting tools.
4. Emergency measures for food poisoning incidents:
If any person is found to be poisoned in the hotel, whether it is accidental or intentional, in addition to the immediate alarm, the following measures must be taken:
a. Call the emergency center to call "120" to call for help. If the medical staff does not arrive in time, the poisoned person is in danger of life. The poisoned person should be sent to a nearby hospital for rescue and the unit or relatives of the poisoned person should be notified.
b. Protect the poisoned person at the scene, and do not let anyone touch toxic or suspected toxic items.
[1][2]
c. Arrange the parking spaces for police cars and ambulances to arrive and leave.
d. Register the personal belongings of the poisoned person with the police.
e. Prevent people from being surrounded by people.
f. Register relevant documents for filing.
j. The person who found the poison or the suspicious individual was immediately detained and handed over to the police.
5. Emergency measures for explosives:
How to deal with the bomb threatening phone:
a. Anyone who receives a bomb threatening phone should hear every word, noise and background sound of the caller to guess the location of the caller.
b. Pretend that you can't hear the phone, delay the caller's busy time to get more information and make detailed records.
c. If the caller agrees, the call can be forwarded to the general manager or the chief duty officer. At the same time notify the security to take action quickly.
d. If the call is finished, hang up the call, immediately notify the total attendant or related personnel to take further action and countermeasures. If there is a recording device, you should record the call in time.
After receiving the call, the method is as follows:
a. The content of the phone is absolutely confidential, and the general manager and the chief duty officer are immediately notified.
b. The general manager and the chief duty officer shall report to the public security organ in time after receiving the police, and convene an emergency response team to conduct consultations.
c. The emergency response team should evaluate the incident and decide whether it is necessary to organize personnel to search for the bomb.
d. Inform the police that in order to avoid crowds and prevent the perpetrators from spreading dissatisfaction and panic in public places, they must promptly send plainclothes security personnel to public places to guard, and send uniformed security guards to perform peripheral warnings.
e. When the police arrive at the scene and carry out a search, the insurance should inform the relevant department manager to cooperate with the police.
Ways to search for bombs:
In principle, employees are not allowed to participate in the bomb search, but if the employee voluntarily and after determining the risk factor, he can use the relevant tools to search according to the relevant program.
a. The emergency response team or the full manager is responsible for guiding the proper search operations.
b. The searcher must not touch or mess with any parcels, boxes or other objects that may contain the explosive device before it is determined.
c. If the situation is found, the emergency team or the full manager should be reported in time. After the full manager receives the report, he must notify the police and send a security guard to guard against the area of the bomb or suspicious object.
d. When the police arrive at the scene to detect and detonate suspicious items, evacuate unrelated persons nearby and inform the relevant department managers to cooperate with the police and ensure the safety of life and property.
Work in the event processing with relevant departments
a. The emergency response team should pay close attention to the development of the situation and carefully answer the questions of the guests.
b. Properly handle the guest’s panic about the threat of bombs.
c. Cooperate with public security organs to conduct relevant investigations and maintain close contact with relevant personnel.
d. If a guest requests to speak with an authoritative person, the operator can transfer the call to the emergency response team member.
e. Any changes in the hotel's situation, the operator must promptly notify the department manager of the emergency response team's instructions.
f. All persons responsible for dispatching personnel to the entrance near the danger zone shall be vigilant, and it is strictly forbidden for non-related personnel to enter.
d. Prevent perpetrators from spreading dissatisfaction and creating panic in public places.
j. If the police arrive, the alert personnel should direct them to the scene from the rear area. The security officer must be vigilant until the emergency is over.
h. In the event of an accident, the office is responsible for organizing personnel to rescue and evacuate.
i. If the incident involves electrical and mechanical equipment, the engineering department must cooperate with the police.
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