I am sorry! These three words, are you talking about exporting?

After arguing or making mistakes, high-income earners with an annual salary of more than $100,000 apologize twice as much as those earning $25,000 a year. Around the world, perhaps only successful bosses can admit their mistakes.

Once I gave a class to a bank executive, I talked about my previous day's experience: I went to a bank deposit, and after I finished the procedure, I received the bill and found that the mantissa was missing zero. I patiently asked the salesperson: "Is there a mistake in the list?" Miss did not lift her head and did not answer. I had to repeat it again. This time she spoke up: "I am not checking? Now add the money, isn't it right?" The muzzle was full of reprimands. The trainees listened, and they were very sympathetic to me. They all said that they should educate the counter lady. Some people also asked, what did the leader say? In fact, the leader only shouted "You will deal with the customer quickly!" It is confessed. I asked the trainees, do you know what I am most looking forward to at that time? In fact, it is a simple three words.

It’s not easy to say “I’m sorry” to let the subordinates say it. It’s even harder to think of it from the leadership. These three words are almost one of the least frequently used words for today's bosses.

Last year, I participated in an in-house conference of one of my coaches. At the meeting, there was a backbone who reported on the recent experience of taking a group tour abroad and introduced some practices worthy of reference in the same industry abroad. The boss listened and listened. He suddenly interrupted in public: "I have been to the company. You don't know the local situation at all. Why do you still talk on the stage? The company spent the travel expenses!" The monarch was struck by lightning. The child is in a mess. However, after he slowed down, he still stuttered and insisted on speaking. Slowly everyone found out that the speaker did a detailed investigation, and the boss also noticed that it was too early to conclude that it was wrong. After the meeting, the boss took the fat subordinate and took a photo with his bear. It is said that the year-end boss also sent him a "Special Contribution Award." Although the boss is not willing to admit it, he expressed his apology with action.

The big guys sometimes apologize. At first, Churchill had a bad impression on Truman, but then he found an opportunity to tell Truman that he had underestimated him and expressed his apologies in praise. When the US subprime mortgage crisis occurred, Greenspan almost said this sentence, but it is not complete. He admits: "Yes, I have found a loophole. I don't know how big the loophole is, or how long it will last." These three words almost reached the throat and eventually could not be spit out.

Why don't they directly say "I am wrong"? Is it intentional or unintentional to believe that acknowledging the wrong, that is, "recognizing that you are incompetent" is tantamount to confessing that you are a "stupid person", that means confessing or taking responsibility, Will it affect authority?

In 2001, half of Dell's employees in the United States planned to quit, and many of them were technically trained by the company itself. Company CEO Michael Dell ordered the investigation of the reasons for the situation. The feedback comes from the fact that most of the subordinates have no strong sense of loyalty to him and believe that Dell is not close to human feelings and alienated from people. This made Dell too surprised. After reflection and reflection, within a week, he decided to openly admit to the bottom 20 senior managers: admit that he is too embarrassed, acknowledging that he is cold and inaccessible when he gets along with others, and he promises to establish closer ties with everyone. The live broadcast of the confession that day was also recorded and sent to every manager of the company. Everyone was shocked by the "extremely introverted" Dell's public review, and a cognitive crisis was quietly resolved with the sincere apology of Michael Dell. Can you be a mistake? Dell's answer: If the employee says yes, that is!

An apology sometimes seems to be a kind of confession, but it is actually a respect for the other person's feelings. Psychologists infer that when others confess to us, admit their mistakes, and apologize, they often create new impressions in our hearts. I feel that this person is more human, and that human nature is wrong, "Is it impossible?" The other party is more like ourselves, thus creating understanding and compassion, and it is possible to repair the cracks in the relationship between the two parties.

According to the statistics of the US Fortune Magazine: After arguing or making mistakes, the high-income earners with an annual salary of more than $100,000 will apologize twice as much as those earning $25,000 a year. Around the world, perhaps only successful bosses can admit their mistakes. In 2019, Buffett of the United States admitted his five major mistakes in his open letter to shareholders at the end of the year. In China, "The 20 Major Mistakes of the President" was published by Jiang Wei of Shenyang Feilong in the same year, reflecting on his own and the mistakes of the enterprise; later, Li Dongsheng of TCL also began to reflect on it, taking the eagle's self-transformation and "Eagle's rebirth" as an analogy. Then, Ren Zhengfei of Huawei also began to admit mistakes, as evidenced by "One River Spring Water Flows Eastward". Entrepreneurs learn from the ancient emperors and release “sinful sins” to the public. There is a saying that a successful boss is wrongly created. If, in other words, a boss without success, is it rarely acknowledging the mistake?

The reason why "I'm sorry" is difficult to talk about, requires courage for the speaker and needs to put down the body. However, it is not terrible to say "I'm sorry", maybe you want to talk about art: